Open to opportunities

Margret Kamotho

@margretkamotho

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Entry-level customer service and administrative professional ready to grow.

Kenya

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What I'm looking for

I seek an entry-level administrative or customer-facing role where I can use strong communication skills, handle calls/emails, support bookings and sales, and grow within a supportive, team-oriented organization.

I am an entry-level customer service and administrative professional with practical training in office administration and hands-on experience across reception, shop administration, sales support, and customer care. I bring strong communication skills, a resourceful approach to problem solving, and demonstrated ability to manage calls, emails, bookings, transactions, and basic office records.

During study and subsequent roles I supported customer-facing operations at a telecom customer care desk and performed reception, order packaging, reservations, and sales administration for small businesses and hospitality properties. I am a quick learner, team-oriented, and eager to apply my office administration training to a growing department where I can build on existing skills and responsibilities.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Safaricom

Oct 2019 - Oct 2019 (0 months)

Handled inbound customer calls and email responses, resolving inquiries and improving customer communication during student placement in October 2019.

Customer Service Email Communication CRM Phone Support WhatsApp Problem Solving

Sales and Admin Assistant

Mache Hardware

Jan 2025 - Present (1 year)

Assisted customers with product selection, processed cash and Mpesa transactions, maintained stock records, and handled customer inquiries via phone and WhatsApp.

Retail Sales Cash Handling Mpesa Transactions Inventory Management Customer Support Phone Communication Stock Records

Receptionist

Valentines Cake House

Mar 2022 - Present (3 years 10 months)

Managed incoming calls, packaged cakes, and coordinated deliveries to ensure timely order fulfillment and guest satisfaction.

Reception Phone Support Packaging Customer Service POS Cash Handling

Receptionist

Lake Elementaita Manor

Welcomed guests, managed email correspondence, and handled reservations to support front-desk operations and guest services.

Reserving Email Communication Customer Service Front Desk Operations Record keeping

Shop Administrator

Nevyhoods Creations

Administered shop operations by handling calls, processing WhatsApp orders, packaging customized goods, and managing sales transactions.

Shop Administration order fulfillment Customer Service Packaging POS

Receptionist

Hodari Homes

Greeted clients and visitors, managed incoming calls and appointments, maintained client records, and prepared property documents to support real estate operations.

Reception Client Records document preparation Phone Communication Customer Service