Maud Matanda

I am a hardworking individual with an Honors Degree in Tourism and Hospitality Management from Midlands State University. With four years of experience in customer service, I have honed my skills in providing exceptional service and ensuring customer satisfaction. My journey in the tourism industry has equipped me with a deep understanding of the importance of effective communication and teamwork.

Currently, I serve as an Airport Services Agent at RwandAir, where I plan and assign tasks to ground handling staff, ensuring smooth operations and on-time departures. My previous roles as a Customer Service Agent and Travel Advisor have further developed my ability to assist passengers and negotiate travel options, consistently improving customer satisfaction ratings. I pride myself on my interpersonal skills and my ability to work collaboratively with diverse teams.