Amberose Silot

I’m a customer service professional with experience handling inbound and outbound concerns across airline and travel-related support. I coordinate bookings and resolve issues efficiently through clear communication and structured problem-solving.

I’ve supported customers with flight reservations, booking modifications, cancellations, and upgrades, while also assisting with delays, cancellations, and refund processing. I focus on accurate, timely guidance that protects customer trust and improves satisfaction.

I consistently maintain detailed customer interaction records and escalations using CRM systems, ensuring data accuracy and smooth handoffs. I also work toward performance metrics like customer satisfaction, resolution time, and quality assurance.

Across chat, email, and phone support, I educate users on platform features, services, and policies and collaborate with operations teams to ensure smooth service delivery. I’m committed to delivering high-quality service, improving customer satisfaction, and supporting business growth.