Donabel Carag
@donabelcarag
Dedicated customer service representative with strong problem-solving skills.
ZimbabweWhat I'm looking for
I am a customer service representative with extensive experience in the telecommunications and travel industries. My journey began at TELCO SERVICES INTERNATIONAL, where I honed my skills in troubleshooting and soft selling while working with TELSTRA. I excelled in understanding customer needs and providing tailored solutions, which significantly enhanced customer satisfaction.
During my time at C3 CUSTOMER CONTACT CHANNELS, I further developed my customer service skills by arranging flight reservations and upselling additional services. My ability to communicate effectively in both English and Tagalog has allowed me to connect with a diverse clientele, ensuring their needs are met with precision and care.
Experience
Work history, roles, and key accomplishments
Customer Service and Sales Representative
Telco Services International
Aug 2015 - Mar 2017 (1 year 7 months)
Handled inbound sales and provided minimal troubleshooting for customer concerns. Offered updated products and created bundled solutions based on customer needs and preferences.
Customer Service Representative
C3 Customer Contact Channels
Jun 2013 - Nov 2015 (2 years 5 months)
Arranged flight reservations for customers and upselled add-ons for flights. Provided minimal troubleshooting support for flight arrangements.
Education
Degrees, certifications, and relevant coursework
LAGUNA STATE POLYTECHNIC UNIVERSITY
Bachelor in Psychology, Psychology
2011 - 2012
LYCEUM UNIVERSITY
Bachelor of Psychology, Psychology
2008 - 2009
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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