Rasanya Clarke

I’m a Customer Service & Collections Specialist with 7+ years of experience in customer service, collections, billing support, and benefits administration in fast-paced BPO environments. I’m known for delivering exceptional customer experiences while consistently meeting KPIs and quality standards.

I manage inbound and outbound collections calls, negotiate customized payment arrangements, and handle repayment plans to improve account recovery. I resolve customer concerns professionally and escalate complex issues when needed, keeping service quality high in busy contact centers.

My work centers on accurate account documentation and reconciliation using CRM systems and case management. I process customer payments, maintain billing records, and ensure compliance with company policies, data privacy standards, and confidentiality requirements.

I bring strong problem solving, conflict resolution, and compliance awareness, supported by proficiency in Microsoft Office (Excel, Word, Outlook). Whether remote customer support or high call-volume environments, I focus on customer retention, accuracy, and results.