Eduardo Lainez
@edlainez93
Experienced IT professional with a passion for technology and customer service.
United StatesWhat I'm looking for
As a dedicated and results-driven IT professional, I have a proven track record of providing exceptional customer service and technical support to clients across various industries. With a strong background in troubleshooting and problem-solving, I excel in fast-paced environments and thrive in roles that require adaptability and strong communication skills.
Throughout my career, I have developed a unique ability to distill complex technical information into actionable insights, making me an invaluable asset to any team. My passion for technology and commitment to staying up-to-date with the latest trends and innovations drive me to continually improve my skills and knowledge.
With a strong foundation in computer programming and analysis, I am well-equipped to tackle a wide range of technical challenges and provide expert-level support to clients. My experience in managed services, customer-facing roles, and technical support has given me a unique perspective on the importance of effective communication and timely resolution of technical issues.
Experience
EUX Engineer I
Blue Mantis
Oct 2022 - Present (1 year 7 months)
Provide Managed Service Provider (MSP) support to multiple clients, ensuring smooth and efficient technology operations. Conduct troubleshooting and problem-solving for wide range of technical issues and resolve them promptly.
Mobile Sales Expert
Metro by T-Mobile
Jan 2021 - Nov 2021 (10 months)
Offer exceptional customer service to clients at Metro by T-Mobile corporate locations, providing detailed information about various phone models, plans, and features.
Mobile Consultant
Verizon
Nov 2021 - Oct 2022 (11 months)
Provide expert assistance to customers at Verizon retail stores, offering comprehensive information and advice on the latest phone models and features.
Sales Consultant
Best Buy
May 2015 - May 2019 (4 years)
Worked within the Best Buy Computer Department, providing exceptional customer service and guidance, all while achieving and exceeding sales goals and demonstrating a strong ability to sell computer products effectively.
Tech stack
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