NJNathan Johnson
@nathanjohnson1
IT support specialist with 6+ years delivering fast, reliable technical troubleshooting and customer-facing support.
United StatesWhat I'm looking for
I am an IT support specialist with over six years of experience providing technical troubleshooting, system installation, and customer-facing support across telecom and retail environments. I focus on Windows and macOS support, Active Directory and Office 365 administration, Google Workspace, and network connectivity troubleshooting.
My hands-on roles at AT&T, Best Buy, and Comcast involved Tier 1-2 support, residential installations, and frontline retail diagnostics, where I consistently achieved high first-contact resolution and positive customer feedback. I routinely use ticketing systems like Salesforce, remote desktop tools, and diagnostic utilities to minimize downtime and drive operational improvements.
Certified in CompTIA Security+ (2025), I deliver solution-driven recommendations that align with client needs, reduce repeat issues, and improve user satisfaction in fast-paced settings. I am known for maintaining accuracy in installations and for clear, patient user training that boosts confidence and reduces support volume.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Connected Expert
Nov 2023 - Present (2 years 1 month)
Delivered Tier 1-2 technical troubleshooting and account support for 30+ small business clients, resolving networking, device, and VoIP issues and minimizing downtime through escalation handling and solution recommendations.
BBRetail Sales Associate
Best Buy
Jul 2023 - Nov 2023 (4 months)
Diagnosed and resolved 100+ customer hardware, software, and device configuration issues per month, achieving a 92% first-contact resolution rate and 98% positive customer feedback during high-volume periods.
COResidential Technician
Comcast
Dec 2019 - Sep 2022 (2 years 9 months)
Installed and configured broadband and wireless networking equipment, troubleshooting layer 1-3 connectivity issues with 98% installation accuracy and reducing service calls by 25% through effective OS and email support.
Education
Degrees, certifications, and relevant coursework
Nathan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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