Skip to main content
Matthew EbukaME
Open to opportunities

Matthew Ebuka

@matthewebuka

I improve customer experiences and operations through data-driven business analysis.

Nigeria
Message

What I'm looking for

I'm looking for remote customer service, operations, or business analysis roles where I can use data, structure, clear communication, and continuous learning to solve problems, improve processes, and deliver value.

At Stanbic IBTC, I handle daily bank transactions and check processing while delivering high-quality customer service. I also support community-focused projects at The Kairos Initiative, including food-security and street-kid initiatives.

Through the Tech4Africans Scholarship, I created Confluence workspaces, documented requirements and stakeholder information, and used Excel and Power BI for analysis and reporting.

My background in mathematics, computer science, banking, teaching, sales, and project work helps me use structure, data, and clear communication to improve processes and deliver value in customer service, operations, and business analysis roles.

Experience

Work history, roles, and key accomplishments

Stanbic IBTC logoSI
Current

Bank Teller

Nov 2025 - Present (9 months)

As a bank Teller, I am the face of the bank, I interact with customer on a daily basis and provide essential financial services. I handle various bank transactions and check processing while ensuring that client recieve high quality service

The Kairos Initiative logoTI
Current

Project Manager

Feb 2023 - Present (3 years 6 months)

As a project manager at the kairos Initiative I have help in managing projects like project sustainance: curbing food security through Backyard Sack Farming, clothe the street kid project, the kairos 10 project, International/UNDP celebrated DAYs and Lots more

TechCrush – Tech4Africans Scholarship logoTS
Current

Created structured Confluence workspaces for documentation and collaboration. Documented meeting notes, requirements, and stakeholder information in real-time. Used Excel and Power BI for analysis and reporting. Participated in a Capstone Business Analysis Project.

CLOUDFORD School International Ltd logoCL

Class Teacher

Jan 2022 - Dec 2022 (11 months)

Designed and delivered engaging Mathematics and Computer Studies curricula while providing essential administrative and student development support. Created comprehensive lesson plans and teaching notes for Mathematics and Computer Studies, enhancing instructional quality and student engagement. Effectively instructed students in Mathematics and Computer Studies, fostering a positive learning envi

Access Bank Plc logoAP

Adhoc Staff

Jan 2021 - Dec 2021 (11 months)

Engaged clients and supported sales initiatives, contributing to branch growth and operational efficiency through effective relationship management and data support. Actively promoted and successfully sold a range of banking products, contributing to the branch's sales targets. Cultivated strong customer relationships, providing responsive support that improved client retention and satisfaction. S

Games World International Ltd logoGL

Salesperson

Jan 2020 - Dec 2020 (11 months)

Managed sales operations, customer interactions, and financial transactions, ensuring accurate record-keeping and inventory control for a retail entertainment business. Oversaw all sales transactions and delivered exceptional customer service, contributing to a positive customer experience. Accurately maintained inventory and stock records, reducing discrepancies and optimizing product availabilit

Corporate Vigil Ltd logoCL

Rooms Controller

Jan 2019 - Dec 2019 (11 months)

Monitored security operations and managed incident reporting, ensuring efficient control room activities and administrative support. Conducted continuous monitoring of security operations and control room activities, ensuring adherence to safety protocols. Accurately maintained detailed activity logs and incident records, providing critical documentation for security assessments. Provided essentia

Downtown Lounge logoDL

Room Attendant

Jan 2017 - Dec 2017 (11 months)

Ensured high levels of customer satisfaction and maintained operational standards in a hospitality environment. Provided attentive service to customers, consistently ensuring high levels of satisfaction through prompt and courteous interaction. Maintained impeccable cleanliness and order across all rooms, enhancing guest experience and operational standards. Accurately recorded customer usage and

Excellent Computer College logoEC

Instructor

Jan 2014 - Dec 2014 (11 months)

Delivered comprehensive ICT fundamental training, developed curriculum, and organized student competitions to enhance digital literacy. Instructed students in core ICT fundamentals, equipping them with essential digital literacy skills. Designed and implemented engaging lesson plans aligned with the SUBEB curriculum, improving learning outcomes. Successfully organized inter-class computer competit

Education

Degrees, certifications, and relevant coursework

TE

TechCrush

Cohort 4

AU

Abubakar Tafawa Balewa University

Bachelor of Technology - BTech, Mathematics

2021 - 2025

FB

Federal polytechnic bauchi

Nationa Diploma, Computer Science

2017 - 2019

Federal Polytechnic Bauchi logoFB

Federal Polytechnic Bauchi

National Diploma, Computer Science

2017 - 2019

Earned a National Diploma in Computer Science, gaining foundational knowledge in computing and programming.

TE

TechCrush

Certificate, Business Analysis

Completed Cohort 4 of the TechCrush program, focusing on business analysis and technical skills.

Abubakar Tafawa Balewa University logoAU

Abubakar Tafawa Balewa University

Bachelor of Technology, Mathematics

2021 - 2025

Pursued a Bachelor of Technology in Mathematics, developing strong analytical and problem-solving skills.

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan