Matthew Ebuka
@matthewebuka
I improve customer experiences and operations through data-driven business analysis.
What I'm looking for
At Stanbic IBTC, I handle daily bank transactions and check processing while delivering high-quality customer service. I also support community-focused projects at The Kairos Initiative, including food-security and street-kid initiatives.
Through the Tech4Africans Scholarship, I created Confluence workspaces, documented requirements and stakeholder information, and used Excel and Power BI for analysis and reporting.
My background in mathematics, computer science, banking, teaching, sales, and project work helps me use structure, data, and clear communication to improve processes and deliver value in customer service, operations, and business analysis roles.
Experience
Work history, roles, and key accomplishments
As a bank Teller, I am the face of the bank, I interact with customer on a daily basis and provide essential financial services. I handle various bank transactions and check processing while ensuring that client recieve high quality service
As a project manager at the kairos Initiative I have help in managing projects like project sustainance: curbing food security through Backyard Sack Farming, clothe the street kid project, the kairos 10 project, International/UNDP celebrated DAYs and Lots more
Business Analyst
Created structured Confluence workspaces for documentation and collaboration. Documented meeting notes, requirements, and stakeholder information in real-time. Used Excel and Power BI for analysis and reporting. Participated in a Capstone Business Analysis Project.
Designed and delivered engaging Mathematics and Computer Studies curricula while providing essential administrative and student development support. Created comprehensive lesson plans and teaching notes for Mathematics and Computer Studies, enhancing instructional quality and student engagement. Effectively instructed students in Mathematics and Computer Studies, fostering a positive learning envi
Engaged clients and supported sales initiatives, contributing to branch growth and operational efficiency through effective relationship management and data support. Actively promoted and successfully sold a range of banking products, contributing to the branch's sales targets. Cultivated strong customer relationships, providing responsive support that improved client retention and satisfaction. S
Managed sales operations, customer interactions, and financial transactions, ensuring accurate record-keeping and inventory control for a retail entertainment business. Oversaw all sales transactions and delivered exceptional customer service, contributing to a positive customer experience. Accurately maintained inventory and stock records, reducing discrepancies and optimizing product availabilit
Monitored security operations and managed incident reporting, ensuring efficient control room activities and administrative support. Conducted continuous monitoring of security operations and control room activities, ensuring adherence to safety protocols. Accurately maintained detailed activity logs and incident records, providing critical documentation for security assessments. Provided essentia
Ensured high levels of customer satisfaction and maintained operational standards in a hospitality environment. Provided attentive service to customers, consistently ensuring high levels of satisfaction through prompt and courteous interaction. Maintained impeccable cleanliness and order across all rooms, enhancing guest experience and operational standards. Accurately recorded customer usage and
Delivered comprehensive ICT fundamental training, developed curriculum, and organized student competitions to enhance digital literacy. Instructed students in core ICT fundamentals, equipping them with essential digital literacy skills. Designed and implemented engaging lesson plans aligned with the SUBEB curriculum, improving learning outcomes. Successfully organized inter-class computer competit
Business Analyst
TechCrush
Created structured Confluence workspaces for documentation and collaboration, documented meeting notes and requirements, and used Excel and Power BI for analysis and reporting.
Education
Degrees, certifications, and relevant coursework
TechCrush
Cohort 4
Abubakar Tafawa Balewa University
Bachelor of Technology - BTech, Mathematics
2021 - 2025
Federal polytechnic bauchi
Nationa Diploma, Computer Science
2017 - 2019
Federal Polytechnic Bauchi
National Diploma, Computer Science
2017 - 2019
Earned a National Diploma in Computer Science, gaining foundational knowledge in computing and programming.
TechCrush
Certificate, Business Analysis
Completed Cohort 4 of the TechCrush program, focusing on business analysis and technical skills.
Abubakar Tafawa Balewa University
Bachelor of Technology, Mathematics
2021 - 2025
Pursued a Bachelor of Technology in Mathematics, developing strong analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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