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Matthew Adejuwon

@matthewadejuwon

Customer support specialist at Aldous & Associates resolving escalated accounts and documenting customer interactions in Collect!.

Nigeria

Message

At Aldous & Associates, I handle outbound customer contacts, document account interactions in Collect!, and resolve disputed or escalated accounts while following compliance requirements.

At eAssist Dental Solutions, I supported patient scheduling, records, and practice communications, maintaining a 10/10 CSAT score and 95%+ QA rating. I also provided remote troubleshooting support and helped reduce repeat contacts by 15%.

Experience

Work history, roles, and key accomplishments

Current

Collections & Virtual Outreach Specialist

Current

Aldous & Associates

Jul 2026 - Present (3 months)

Handled ~80 outbound customer contacts daily, documenting interactions in Collect! software. Resolved disputed accounts and processed phone-based payments while maintaining FDCPA compliance.

Collect TCN (Temporal Convolutional Network)FDCPA Compliance Outbound Calling Payment Processing Documentation

Outbound Sales Representative

Sarafina Marketing Solutions

Nov 2024 - Nov 2025 (1 year)

Managed 400–500 outbound calls daily on a live sales campaign using Vicidial and Salesforce CRM. Maintained accurate call and lead records to support consistent campaign performance.

VICIdial Salesforce Outbound Sales Lead Management CRM

Technical Support Specialist

eAssist Dental Solutions

Mar 2024 - Feb 2025 (11 months)

Supported patient scheduling, records, and practice communications using Dentrix and Eaglesoft. Maintained a 10/10 CSAT score and 95%+ QA rating while reducing repeat contacts by 15%.

Dentrix Software EagleSoft Splashtop Business Remote troubleshooting Customer Support CSAT QA

Collections & Recovery Officer

CD Care

Sep 2023 - Nov 2024 (1 year 2 months)

Improved repayment compliance by 25% through consistent, customer-focused account follow-up. Maintained 98% documentation accuracy across all customer accounts.

Collections Recovery Documentation Customer Follow up

Customer Service Representative

SilkRoad Finance

Jul 2023 - Jul 2024 (1 year)

Managed loan account interactions, call documentation, and proactive customer follow-ups in HubSpot CRM. Delivered a 20% improvement in early repayment rates through consistent, proactive outreach.

HubSpot Loans Customer Follow up CRM Documentation

Remote Administrative & Customer Support

Next Beauty Salon and Spa

Handled phone, DM, and email inquiries; managed booking and calendar scheduling. Posted and managed social content via Meta Business Suite alongside client-facing support.

Meta Business Suite Social Media Management Scheduling Customer Support