Looking for a job

ope oginni

@opeoginni

Customer service and credit collections specialist at The Credit Pros, recovering past-due balances and helping clients challenge credit report inaccuracies.

Nigeria

Message

At The Credit Pros, I engage with clients to recover past-due balances through negotiation, flexible payment options, and personalized financial solutions. I analyze credit reports from Equifax, Experian, and TransUnion, and work with the processing team on formal disputes while following FCRA and FDCPA regulations.

Previously, I supported customers at Vyne Dental and E-settlement Limited, resolving service issues, documenting interactions in CRM systems, and providing technical assistance. I also contributed to process improvements at E-settlement Limited.

Experience

Work history, roles, and key accomplishments

Current

Collections & Credit Repair Specialist

Current

The Credit Pros

Feb 2025 - Present (1 year 8 months)

Promoted to Collections Specialist for outstanding performance in client relations and account recovery. Engages with clients to recover past-due balances through negotiation and provides credit education and dispute resolution.

Credit Collections Debt Negotiation Credit Reports Analysis FCRA FDCPA Dispute Resolution CRM Management Customer Retention Credit Education

Customer Service Representative

Vyne Dental

Oct 2019 - Jan 2020 (3 months)

Provided exceptional customer support and technical assistance, troubleshooting and resolving issues related to technology systems. Installed, modified, and repaired computer hardware and software, and trained end-users on new technologies.

Customer Support Technical Support Troubleshooting Hardware installation Software Installation System Testing Network Solutions User Training Documentation

Customer Service Representative

E-settlement Limited

Aug 2018 - Sep 2019 (1 year 1 month)

Opened and maintained customer accounts, resolved product and service problems, and handled inbound calls and complaints. Identified process improvements and maintained detailed records in line with company standards.

CRM Management Complaint Resolution Inbound Calls Account Management Process Improvement Customer Service