Rose Egbe

I’m a results-driven Customer Service Specialist and Remote Support Specialist with 4+ years of experience across fintech, telecommunications, and administrative support. I focus on clear communication, reliable troubleshooting, and proactive ownership to turn customer issues into confidence.

In remote customer support, I’ve consistently resolved 90%+ of inquiries on first contact while maintaining high CSAT. I manage high-volume conversations across email, live chat, and social channels, meeting KPIs for CSAT, First Response Time, productivity, and quality assurance.

At Brainshare Technologies, I helped improve the customer experience by maintaining 85–90% CSAT and reducing customer wait time and escalation backlog by 60% through structured escalation protocols. I also delivered first-level technical support, independently resolving 70–80% of issues, and supported onboarding that improved team productivity by 70%.

Earlier, I strengthened my operational foundation through executive and administrative support—managing schedules, processing invoices and cheques with 100% accuracy, digitizing 200+ documents, and streamlining workflows. I bring that same discipline to customer operations: accurate documentation in Zendesk and Slack, efficient process improvement, and cross-functional coordination.