Isoken Evbuomwan
@isokenevbuomwan
I improve customer outcomes through collections, student advising, CRM management, and responsive support.
NigeriaWhat I'm looking for
I'm currently supporting Aldous and Associates remotely as a Collector, managing customer calls, emails, and messages on overdue accounts. My work helped drive a 50% increase in team collections while maintaining positive customer relationships.
I negotiate payment plans, monitor unpaid accounts, and keep payment and collection records accurate in CRM systems and spreadsheets. I also work within company policies and debt collection regulations to meet collection targets.
Previously, I advised BYU-Pathway Worldwide students through Bloom Contractor, resolving course-planning questions and Degree Planner issues by email and video call. I helped reduce resolution time by 25% and engaged with more than 50 student messages, comments, or emails each day.
My earlier customer service work at Future Concerns Nigeria Limited included processing orders, preparing invoices, building stakeholder relationships, and finding new leads. I contributed to a 10% increase in safety-equipment purchases, a 35% boost in new-user signups, and 65% customer satisfaction.
Experience
Work history, roles, and key accomplishments
Collector
Aldous and Associates
Mar 2026 - Present (6 months)
Managed outbound and inbound calls, emails, and messages to customers with overdue accounts, leading to a 50% increase in team collections. Negotiated payment plans and maintained positive customer relationships while ensuring compliance with regulations.
Peer Advisor
Bloom Contractor - BYU-Pathway Worldwide
Aug 2023 - Nov 2025 (2 years 3 months)
Advised BYU-Pathway Worldwide students by resolving tickets and communicating via email or video call, reducing resolution time by 25%. Processed over 50 messages per day and escalated technical issues as needed.
Customer Service Representative
Future Concerns Nigeria Limited
Jan 2016 - Aug 2017 (1 year 7 months)
Received orders and provided product updates, improving new client accounts and increasing safety equipment purchases by 10%. Developed stakeholder relationships, boosting new user signups by 35% and achieving a 65% customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Ensign College
Associate of Applied Science, Communication
Associate of Applied Science in Communication from Ensign College, completed in December 2025.
Ensign College
Certificate, Commercial Fundamentals
Commercial Fundamentals Certificate from Ensign College, completed in July 2025.
Ensign College
Certificate, Social Media Marketing
Social Media Marketing Certificate from Ensign College, completed in December 2023.
BYU-Pathway Worldwide
Certificate, Pathway Connect
Pathway Connect Certificate from BYU-Pathway Worldwide, completed in December 2022.
University of Benin
Bachelor of Arts, Mass Communication
Bachelor of Arts in Mass Communication from the University of Benin, completed in July 2014.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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