Ma Theresa Faderogao

Managed guest bookings, optimized revenue through strategic sales initiatives, and maintained exceptional customer service standards. Coordinated with various departments to ensure seamless guest experiences and verified payments.

Developed and executed sales and marketing strategies to promote travel services, resulting in a 30% increase in sales. Built and maintained strong client relationships and conducted market research to adjust approaches.

Facilitated and managed refund processes for clients and airlines, processing refund requests and liaising with clients and airline representatives. Ensured timely and accurate resolution of refund-related issues.

Managed and cultivated relationships with inbound corporate clients, leveraging product knowledge to tailor solutions. Consistently met and exceeded sales quotas.

Oversaw day-to-day office operations, managed schedules, coordinated meetings, and handled correspondence. Acted as a liaison between departments and managed company documents and financial administration.

Provided personalized travel itineraries, handled bookings and reservations, and assisted with travel documentation. Actively promoted travel packages and resolved client issues.

Maintained financial records and managed inventory levels, conducting audits and preparing reports. Coordinated with other departments to gather financial and inventory information.

Assisted customers in locating and selecting merchandise, provided product information, and processed transactions accurately. Maintained a neat and organized sales area and monitored inventory levels.

Pursued a Bachelor's Degree in Hotel and Restaurant Management, covering hospitality operations and management.

Completed high school through a distance education program.