Open to opportunities

Jessica Villaruel

@jessicavillaruel

Message

Dedicated Reservations Supervisor with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated and organized Reservations Supervisor with extensive experience in the hospitality industry. My career began as a Reservations Associate, where I honed my skills in customer service and sales. Over the years, I have developed a strong ability to manage reservations efficiently, ensuring that all client needs are met promptly and accurately.

In my current role, I oversee the daily operations of the reservations team, focusing on training and performance management. I take pride in maintaining high standards of customer service and ensuring that our reservations system is always up-to-date. My attention to detail and ability to adapt to busy environments have allowed me to build strong relationships with both colleagues and clients.

Experience

Work history, roles, and key accomplishments

Current

Reservations Supervisor

Current

Aziza Paradise Hotel

Dec 2023 - Present (1 year 8 months)

Maintained high standards of customer service, ensuring efficient and accurate handling of all bookings and prompt fulfillment of client needs. Oversaw daily operations of the reservations team, including scheduling, training, coaching, and performance management.

Customer Service Team Leadership Performance Management Scheduling Training

Reservations Associate and Online Channel Specialist

Aziza Paradise Hotel

Aug 2022 - Present (3 years)

Processed reservations accurately and efficiently, maintaining detailed records and responding to guest inquiries. Ensured the reservations system was up-to-date with room availability, rates, and guest information.

Data Entry Rate Control Availability Management

Sales and Marketing Secretary/ Office Assistant

Joerich Auto Repair Shop

Jan 2021 - Present (4 years 7 months)

Assisted with sales and marketing activities and managed office administrative tasks. Handled travel arrangements and maintained customer service standards.

Sales Support Office Administration Customer Service

Customer Service Officer in Charge

Primadonna (Shoes and Bag Retails)

Sep 2018 - Present (6 years 11 months)

Served as Officer in Charge, overseeing daily operations and ensuring customer satisfaction. Managed inventory and sales processes.

Customer Service Inventory Management Sales Operations Team Supervision retail management Problem Solving

Sales Associate

Primadonna (Shoes and Bag Retails)

Jun 2018 - Present (7 years 2 months)

Assisted customers with purchases and maintained a tidy sales floor. Processed transactions and handled customer inquiries.

Sales Retail Sales Product Knowledge Merchandising

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science, Information Technology

2014 -

Studied Information Technology at Polytechnic University of the Philippines, Unisan Quezon Branch from 2014 to 2018. Gained foundational knowledge and practical skills in various aspects of information technology.

Elias A. Salvador National High School

2009 -

Completed secondary education at Elias A. Salvador National High School, located in Poblacion 2, Agdangan Quezon Province, from 2009 to 2013. Developed a strong academic foundation.