Maylene TAN
@maylenetan
Travel professional with 10+ years of experience in reservations, customer service, and travel operations, passionate about delivering excellent clien
PhilippinesWhat I'm looking for
I’m a travel professional with 10+ years of experience in travel reservations, customer service, and operations. I specialize in flight reservations, ticketing, complex itineraries, VIP clients, and personalized travel arrangements, with hands-on experience using Sabre and Amadeus. I’m detail-oriented, adaptable, and enjoy helping clients find solutions to their travel needs. I’m currently interested in remote opportunities in travel operations, customer support, and reservations where I can contribute my experience and continue growing professionally.
Experience
Work history, roles, and key accomplishments
Travel Agent Team Lead/Customer Support Associate
Ultimate Jet Vacations, LLC
Apr 2025 - Present (1 year 5 months)
Manages inquiries, quotes travel requests, processes bookings, and leads team operations. Provides guidance on complex bookings, ensures workload distribution, and assists in training new agents.
Travel Specialist (Level 2)
Leisure Com Group (E-Cruising)
Sep 2023 - Jul 2025 (1 year 10 months)
Oversaw land, air, and documentation agents, issued tickets through Sabre, and implemented SOPs. Conducted daily auditing of ticketed flights and reported on department performance.
Travel Experience Agent
Pen Brothers/Hopper Travel Agency
Sep 2021 - Aug 2023 (1 year 11 months)
Handled passenger inquiries via email, chat, and calls, and provided recommendations for air bookings and post-booking purchases. Proficient in using SABRE, AMADEUS, APOLLO, and internal tools.
Reservations and Ticketing Agent
KLM Royal Dutch Airlines and Air France
Oct 2017 - Sep 2021 (3 years 11 months)
Handled reservations and ticketing for KLM and Air France, dealing with VIP members and passenger inquiries via calls and email. Proficient in using OSCAR and ALTEA systems.
VIP Host
Resorts World Manila
Aug 2016 - Oct 2017 (1 year 2 months)
Implemented high standards of appearance and professionalism, coordinated VIP requirements, and assisted guests with queries about membership and gaming.
Reservation Officer
Resorts World Sentosa
Jul 2015 - Aug 2016 (1 year 1 month)
Assisted Resorts World Sentosa members, FIT, and travel agency affiliates with reservations and concerns. Proficient in using OPERA system for reservation purposes.
Passenger Service Agent
Cathay Pacific Airways
Jun 2014 - Jun 2015 (1 year)
Assisted passengers with check-in for Cathay Pacific Airways and handled inquiries about flight departures and arrivals. Proficient in using Altea for reservations and check-in.
Education
Degrees, certifications, and relevant coursework
Southville International School and Colleges
Bachelor of Science, Tourism Management
2010 - 2014
Bachelor of Science in Tourism Management from Southville International School and Colleges, Las Pinas City, from 2010 to 2014.
Saint Francis Of Assisi College - Admiral
Secondary
Secondary education at Saint Francis Of Assisi College - Admiral.
Saint Francis Of Assisi College - Pamplona
Primary
Primary education at Saint Francis Of Assisi College - Pamplona.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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