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Ethel Jumdana

@etheljumdana

Dedicated travel consultant with expertise in sales and customer service.

Philippines
Message

What I'm looking for

I am looking for a role that allows me to leverage my sales and marketing skills while providing excellent customer service in a dynamic environment.

I am a simple and dedicated individual with a strong eagerness to learn and adapt to new working techniques, systems, and processes. My experience as a Travel Consultant at FCTG-StudentUniverse has equipped me with the skills to assist travelers with their itineraries both internationally and locally. I take pride in my ability to build strong relationships with clients, ensuring smooth work arrangements and effective communication.

Throughout my career, I have achieved notable recognition, including a Latin Award as Cum Laude and a Service Award for my commitment to providing prompt solutions and maintaining excellent customer relationships. My expertise in sales and marketing has allowed me to utilize various techniques, such as upselling, to enhance customer satisfaction and contribute to the overall success of the company.

Experience

Work history, roles, and key accomplishments

FC

Travel Consultant

FCTG-StudentUniverse

Jan 2018 - Dec 2022 (4 years 11 months)

Assisted travelers with their itineraries both internationally and locally, ensuring smooth travel experiences. Achieved recognition for sales and customer service excellence, including a Service Award and being named best in sales/marketing pitch. Managed bookings, confirmed flights, and provided prompt solutions to customer concerns.

Education

Degrees, certifications, and relevant coursework

AD

Asian College of Science and Technology Dumaguete

Bachelor of Science in Business Administration, Marketing Management

2022 - 2024

Grade: Cum Laude

Studied Marketing Management, focusing on sales and marketing techniques. Achieved a Latin Award as Cum Laude for academic excellence. Developed skills in customer service and effective communication while assisting travelers with their itineraries.

FC

FCTG-StudentUniverse

Travel Consultancy

2018 - 2022

Worked as a Travel Consultant, assisting travelers with their itineraries both internationally and locally. Recognized for excellent sales and marketing skills, handling customer concerns and providing prompt solutions.

Tech stack

Software and tools used professionally

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Ethel Jumdana - Travel Consultant - FCTG-StudentUniverse | Himalayas