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@etheljumdana
Dedicated travel consultant with expertise in sales and customer service.
I am a simple and dedicated individual with a strong eagerness to learn and adapt to new working techniques, systems, and processes. My experience as a Travel Consultant at FCTG-StudentUniverse has equipped me with the skills to assist travelers with their itineraries both internationally and locally. I take pride in my ability to build strong relationships with clients, ensuring smooth work arrangements and effective communication.
Throughout my career, I have achieved notable recognition, including a Latin Award as Cum Laude and a Service Award for my commitment to providing prompt solutions and maintaining excellent customer relationships. My expertise in sales and marketing has allowed me to utilize various techniques, such as upselling, to enhance customer satisfaction and contribute to the overall success of the company.
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Work history, roles, and key accomplishments
FCTG-StudentUniverse
Jan 2018 - Dec 2022 (4 years 11 months)
Assisted travelers with their itineraries both internationally and locally, ensuring smooth travel experiences. Achieved recognition for sales and customer service excellence, including a Service Award and being named best in sales/marketing pitch. Managed bookings, confirmed flights, and provided prompt solutions to customer concerns.
Degrees, certifications, and relevant coursework
Bachelor of Science in Business Administration, Marketing Management
2022 - 2024
Grade: Cum Laude
Studied Marketing Management, focusing on sales and marketing techniques. Achieved a Latin Award as Cum Laude for academic excellence. Developed skills in customer service and effective communication while assisting travelers with their itineraries.
Travel Consultancy
2018 - 2022
Worked as a Travel Consultant, assisting travelers with their itineraries both internationally and locally. Recognized for excellent sales and marketing skills, handling customer concerns and providing prompt solutions.
Software and tools used professionally
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