Open to opportunities

Zharraneth Espinosa

@zharranethespinosa

Message

Dedicated hospitality professional with a focus on guest satisfaction.

Philippines

Message

What I'm looking for

I am looking for a role that values guest satisfaction and offers growth opportunities.

I am a passionate hospitality professional with a Bachelor of Science in Hotel and Restaurant Management from the University of Cebu. My career has been dedicated to providing exceptional guest experiences, and I have honed my skills through various roles in the hospitality industry, including Front Office Associate and Sales Officer. My internships at prestigious hotels have equipped me with hands-on experience in managing guest services and events.

In my most recent role as a Sales Officer at Golden Sands Destination Resorts, I successfully built strong relationships with clients, developed sales strategies, and coordinated events to enhance guest satisfaction. I pride myself on my ability to resolve issues promptly and effectively, ensuring that every guest leaves with a positive impression. I am eager to bring my expertise in customer service and my commitment to excellence to a new opportunity in the hospitality sector.

Experience

Work history, roles, and key accomplishments

Current

Sales Officer

Current

Golden Sands Destination Resorts

Built and maintained strong client relationships, delivering compelling sales presentations and proposals to secure bookings. Identified new business opportunities through prospecting and lead generation, negotiating contracts and coordinating events.

Client Relationship Management Sales Presentations Prospecting Lead Generation Negotiation Contract Management Event Planning Customer Service Sales Strategy

Part-time Instructor

Cebu Technological University - Daanbantayan Campus

Feb 2023 - May 2025 (2 years 3 months)

Delivered lectures and facilitated discussions, developing and implementing lesson plans aligned with course objectives. Prepared course materials, evaluated student performance through various assessments, and maintained accurate records.

Teaching Curriculum Development Lesson planning Assessments Public Speaking Mentoring

Front Office Associate

Golden Sands Destination Resorts

Sep 2022 - Jan 2023 (4 months)

Managed guest check-in and check-out processes, including room assignments and payment processing. Provided comprehensive guest services, handled reservations, and performed administrative tasks while promoting resort amenities.

Payment Processing Guest Service Property Management Systems Upselling Administrative Support Customer Satisfaction

Reservation Sales Service Representative

Wipro

May 2021 - Sep 2022 (1 year 4 months)

Assisted customers in booking flights, providing accurate information on schedules, fares, and airline policies. Processed reservations, handled changes, resolved issues related to travel disruptions, and promoted additional airline products and services.

Flight Reservation Customer Service Problem Solving Sales Communication Data Privacy Call Center Operations

Housekeeping Intern

Mabolo Royal Hotel

Oct 2019 - Mar 2020 (5 months)

Completed 500 hours of internship within the Housekeeping Department. Developed practical skills in maintaining hotel cleanliness standards and ensuring guest comfort and satisfaction.

Guest Comfort Time Management Quality Control

Hotel Operations Intern

Waterfront Cebu City Hotel & Casino

Completed over 1000 hours of internship across the Banquet and Conventions & Events Departments. Gained hands-on experience in event coordination, setup, and guest services within a hotel and casino environment.

Guest Service Event Coordination Customer Service Time Management Hospitality

Education

Degrees, certifications, and relevant coursework

University of Cebu Lapu-Lapu and Mandaue

Bachelor of Science, Hotel and Restaurant Management

Completed a comprehensive curriculum in hotel and restaurant management, gaining expertise in various aspects of hospitality operations. Developed strong foundational knowledge and practical skills essential for the industry.