Nikko Christian Catubig
@nikkochristiancatubi
Sales leader with airline and travel retail expertise, driving team performance and revenue.
PhilippinesWhat I'm looking for
I am a sales leader with extensive experience in airline ticketing, travel retail, and customer service across major BPO and travel companies. I have progressed from frontline sales and customer support roles to supervising and coaching sales teams, consistently meeting and exceeding sales targets.
In operational and managerial roles I developed social media sales strategies, delivered product and sales training, and implemented process improvements to boost team productivity. I specialize in airline ticket issuance, reservations, refunds, and customer travel assistance.
As a Sales Supervisor, I mentor and motivate teams, conduct regular evaluations, and use sales data to create action plans that improve individual and team results. My achievements include leading top-performing teams and contributing to cluster-level sales milestones.
I bring a practical, performance-oriented approach, strong coaching and leadership skills, and a commitment to delivering exceptional customer service while improving operational efficiency.
Experience
Work history, roles, and key accomplishments
Sales Supervisor
Dyninno Philippines Cebu
Jan 2023 - Present (2 years 8 months)
Supervise, coach, and mentor sales agents to consistently achieve and exceed sales goals; monitored performance, conducted call evaluations, and supported onboarding and training.
Telesales Associate
Dyninno Philippines Cebu
Jan 2020 - Dec 2023 (3 years 11 months)
Handled client engagement and airline ticket issuance, assisted clients with travel concerns, and contributed to sales targets through outbound and inbound telesales.
Operations Manager
Travelife Car Rental Services
Jan 2019 - Dec 2020 (1 year 11 months)
Developed social media sales strategy and delivered training on product knowledge and sales techniques to part-time marketers, improving engagement and staff capability.
Customer Service Representative
Delta Air Lines (Wipro)
Jan 2018 - Dec 2019 (1 year 11 months)
Assisted passengers with ticket issuance, refunds, check-in processes, and general airline concerns to improve passenger satisfaction and operational efficiency.
Sales Representative
Expedia Contact Teleperformance
Jan 2015 - Dec 2018 (3 years 11 months)
Specialized in selling airline tickets, hotel accommodations, car rentals, and tour packages while delivering customer service and booking support for travelers.
Education
Degrees, certifications, and relevant coursework
University of Cebu - Main
Bachelor of Science in Hospitality Management, Hospitality Management
2015 -
Activities and societies: Representative, Society of Junior Hoteliers; Vice President - SSG (2013-2014)
Undergraduate work in BSHRM coursework at the University of Cebu - Main beginning in 2015.
High School
High School Diploma, Secondary Education
2013 - 2014
Activities and societies: Vice President - SSG (2013-2014)
Completed high school education with student government leadership as Vice President of SSG during 2013-2014.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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