MVMateo Vásquez
@mateovsquez
Experienced Customer Success Manager specializing in VIP support and KYC.
EcuadorWhat I'm looking for
As a Customer Success Manager with extensive experience in the iGaming industry, I excel in managing player retention and optimizing customer success strategies. My background includes a strong focus on KYC compliance processes and data-driven customer engagement, which has allowed me to deliver personalized, high-touch experiences in high-volume environments.
Currently, I am working with OSLO Investment, where I implement strategies to maximize customer satisfaction and long-term engagement. My previous role at Supercharged LLC involved providing VIP support and retention for high-value clients, where I successfully adapted knowledge bases and email templates to enhance service quality. I am passionate about leveraging my skills to create seamless onboarding experiences and ensure clients receive the highest level of support.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
OSLO Investment
Jan 2024 - Present (1 year 4 months)
Responsible for client retention and expansion by implementing strategies to maximize customer satisfaction and long-term engagement. Provided consultative guidance to clients, ensuring seamless onboarding and expectation management. Participated in localizing HRTech software for Spanish-speaking markets.
Marketing Manager
Bienes Raíces CVM
Jan 2020 - Present (5 years 4 months)
Focused on customer acquisition for property owners and franchise businesses. Designed marketing materials and social media content, created online outreach strategies, and negotiated deals.
VIP Support Manager
Supercharged LLC
Sep 2022 - Jan 2024 (1 year 4 months)
Managed VIP support and retention for high-value casino and sportsbook clients. Oversaw quality and timeliness of support replies, trained automation for line 1 support, and provided B2C pre-onboarding KYC verification.
Founder
Moments
Jan 2018 - Feb 2020 (2 years 1 month)
Founded a digital marketing and photography agency, creating content for social media marketing and acquiring clients through cold outreach and online advertising.
Customer Acquisition Manager
CristalPay
Jan 2020 - Jan 2022 (2 years)
Built one of the first crypto exchanges in Ecuador, creating customer acquisition strategies and setting up 24/7 customer support and KYC processes.
Cold Sales Department Agent
Vacaciones Perfectas Call Center
Mar 2014 - Apr 2014 (1 month)
Worked in the cold sales department for six months, focusing on customer outreach and sales.
Education
Degrees, certifications, and relevant coursework
ULUniversidad Técnica Particular de Loja
Degree, Social Communication
2015 -
Pursuing a degree in Social Communication, currently on academic leave to gain practical experience in the field.
GOCertification, Project Management
2023 - 2024
Completed a certification in Agile Project Management, focusing on methodologies to enhance project efficiency and team collaboration.
Centro de Imagen de la Alianza Francesa
Professional Certificate, Photography
2015 - 2015
Obtained a Professional Certificate in Photography and Digital Retouch, enhancing skills in visual arts and digital editing.
Juande Salinas High School
Degree, Social Sciences
2010 - 2013
Completed a degree in Social Sciences, focusing on understanding societal structures and human behavior.
Availability
Location
EcuadorAuthorized to work in
Job categories
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