Open to opportunities

Harley Acosta

@harleyacosta

Message

I close B2B deals and grow client relationships across U.S. and LATAM markets.

Ecuador

Message

What I'm looking for

I'm seeking Account Executive, Customer Success, or CRM Specialist roles where I can own deals end to end, build deep client relationships, and drive measurable growth for U.S. and LATAM organizations.

At Opal Group, I own the full sales cycle for paid conference registrations, making 150–200+ daily outbound touchpoints and closing C-level delegates across healthcare, higher education, life sciences, and technology.

I've grown enrollment by 25% at Giovanni Bellini Institute and increased policy revenue by 25% at Multiapoyo Insurance through lead generation, consultative selling, negotiation, and upsell and cross-sell opportunities.

I manage accurate Salesforce and HubSpot pipelines from qualification through onboarding, and I bring bilingual English and Spanish communication to customer success work that has sustained 90%+ satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Audience Development Associate

Current

Opal Group

Feb 2026 - Present (7 months)

Owns the full sales cycle with 150-200+ daily outbound touchpoints, securing paid registrations from C-level delegates. Manages Salesforce pipeline and builds consultative relationships with senior executives.

Salesforce Pipeline Management Prospecting Cold Calling Negotiation Closing Executive Engagement CRM B2B Sales Event Sales

Administrative & Marketing Coordinator

Giovanni Bellini Institute

Apr 2025 - Feb 2026 (10 months)

Managed the full student enrollment pipeline and designed marketing campaigns that increased enrollment by 25%. Delivered personalized support to parents and students.

Lead Generation Marketing Campaigns Enrollment management Customer Support Coordination Front Desk Operations

Account Executive / Sales & Customer Support

Multiapoyo Insurance Company

Oct 2023 - Mar 2025 (1 year 5 months)

Handled 50+ daily customer interactions, negotiating and closing policy sales while maintaining high satisfaction. Contributed to a 25% increase in policy revenue through consultative selling and upsell/cross-sell.

Sales Negotiation Customer Support Upselling Cross Selling CRM Pipeline Management Sales Analysis

Customer Service Representative

Morey's Piers

May 2023 - Sep 2023 (4 months)

Delivered high-volume, in-person customer support in a fast-paced U.S. service environment, achieving 90%+ customer satisfaction. Resolved refunds, ticketing, and service issues.

Customer Service Problem Solving Communication Skills Conflict Resolution Ticketing Systems

Administrative Assistant & Marketing Support

William Perkin School

Jan 2022 - May 2023 (1 year 4 months)

Provided administrative support including payroll, billing, and document management. Supported marketing and lead-generation activities that helped grow enrollment.

Administrative Support Payroll Billing Document Management Marketing Support Lead Generation Scheduling