Silvio Andrade

Main point of contact for U.S. client accounts at a full-service digital marketing agency.

• Run onboarding, status updates, and account reviews for U.S. clients, keeping priorities, deliverables, and results clear
• Coordinate SEO, paid media, design, content, and web teams to deliver projects on schedule
• Raised qualified leads 38% in about 6 weeks for an at-risk client by redefining their ide

Primary commercial contact for long-term U.S.-based shrimp buyers for nine years.

• Managed U.S. buyer accounts end to end: negotiation, orders, logistics follow-up, and after-sales support
• Resolved shipment quality concerns by coordinating quality and operations teams, keeping buyers informed, and agreeing on clear standards for future orders
• Retained key accounts after service issues and gr

• Led service-center operations, coordinating workflows, customer communication, escalations, scheduling, and staff.
• Collaborated with commercial and marketing teams to keep service delivery aligned with customer expectations and business goals.
• Served as the escalation point for customer issues, ensuring timely, professional resolution.

Travel-insurance sales and customer service with Grupo NCSA / BlueCard Travel Insurance.

• Supported customers with travel-insurance sales, policy questions, follow-up, and issue resolution.
• Contributed to team service and sales goals through consistent follow-through and customer care.

3-month customer service internship in the United States.

• Provided customer service in English in a U.S. business environment.
• Built early experience with U.S. communication and service standards.

Sep 2026 · Expires Oct 2028

Business Administration degree with a major in Marketing, covering marketing strategy, sales, management, and business fundamentals.