Daniela Navarrete

I am a bilingual English/Spanish professional with 6+ years of remote customer experience supporting U.S. customers across technology, hospitality, education, automotive, real estate, and insurance. My experience combines customer support, customer education, problem-solving, digital platforms, reservations, consultative sales, and client relationship management.

Since 2020, I have worked with Working Solutions across multiple programs, including Toyota, TurboTax, Zillow, Aven Hospitality/Sabre, and Examity. This experience has required me to quickly learn different products, systems, policies, and customer needs while consistently delivering support in English.

My hospitality experience includes working with Sabre’s hotel reservation technology, using the Sabre system to search hotel availability, compare rates and room options, create and manage reservations, process payment information, and assist with modifications and cancellations. I provided personalized recommendations based on each guest’s needs, including identifying the purpose of travel and recommending appropriate room types, rates, packages, or upgrades. This combined customer service with consultative sales rather than scripted telemarketing.

I also supported customers using digital platforms through TurboTax, Zillow, and Examity, including account access, platform navigation, appointment scheduling, customer education, and handling sensitive information. Through Combined Insurance, a Chubb company, I advised customers on life, health, accident, and supplemental insurance products and helped them understand benefits and coverage options.

Alongside customer experience, I have professional experience in digital marketing, social media, content strategy, and AI-assisted marketing. I have managed social media and digital marketing projects, developed content strategies, analyzed performance metrics, and helped businesses improve their online presence.

I recently completed a Bachelor of Science in Digital Management and have additional training in digital marketing, AI, community management, and related areas. I am interested in remote opportunities in Customer Success, Customer Experience, Customer Support, Client Services, Operations, Hospitality/Travel, Digital Marketing, and AI-related roles. I am comfortable working U.S. time zones and in English, Spanish, or bilingual environments.