Open to opportunities

Massinissa Ait Ouarab

@massinissaaitouarab

Message

I drive revenue growth through outbound sales, account expansion, retention, and hands-on business leadership.

France

Message

What I'm looking for

I'm looking to own revenue, retention, and client-growth outcomes in a role where I can build long-term relationships, lead teams, and contribute to scalable commercial processes.

I built CALM and Bonjour Bonsoir from zero in Bangkok, growing two restaurants to approximately THB 4M (€110K) in monthly combined revenue while owning pricing, promotions, supplier negotiations, and margins.

Before founding the restaurants, I spent nearly five years at Doctolib, progressing from Inside Sales to Team Manager, Customer Success & Revenue. I led a six-person team against monthly revenue and retention targets, drove upsell, cross-sell, and churn prevention through Salesforce, and partnered with Sales, Product, and Go-to-Market teams to scale expansion processes.

I also managed corporate accounts at Paris Saint-Germain, achieving a 95% renewal rate through proactive CEO-level relationship management. I enjoy owning a book of business, hitting targets, and building long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Founder & Managing Director

Current

CALM & Bonjour Bonsoir

Jun 2024 - Present (2 years 2 months)

Drove combined revenue to ~THB 4M (~€110K) per month across two restaurant sites, launched from zero in a competitive foreign market. Owned pricing, promotions, and revenue strategy, negotiated supplier contracts, and built a loyal customer base through marketing and delivery-platform partnerships.

Revenue Growth Pricing Strategy Negotiation Supplier Management Marketing Community Management Team Management P&L management Grab

Team Manager, Customer Success & Revenue

Doctolib

Sep 2022 - Jun 2024 (1 year 9 months)

Led a team of 6 on Salesforce, driving upsell, cross-sell, and churn-prevention targets across the customer portfolio in a hyper-growth environment. Set and monitored monthly revenue-retention objectives, ran weekly performance reviews, and partnered cross-functionally to scale revenue-generating processes.

Salesforce Team Leadership Upselling Cross Selling Churn Prevention Revenue Retention Performance Management Coaching Cross Functional Collaboration

Customer Success & Account Growth Manager

Doctolib

Oct 2020 - Aug 2022 (1 year 10 months)

Drove adoption and expansion revenue on the national launch of a new product line (Doctolib Kiné), using Salesforce to track usage, upsell opportunities, and satisfaction. Trained and coached new hires on sales and retention conversations as the team scaled.

Salesforce Customer Success Account Growth Upselling Product Adoption Training Coaching

Inside Sales

Doctolib

Sep 2019 - Sep 2020 (1 year)

Owned full-cycle outbound sales for the Brittany region, making 40-60 cold/warm calls per day and managing prospecting through close and early retention against monthly targets.

Outbound Sales Cold Calling Prospecting Full cycle Sales Retention Salesforce

Account Manager

Paris Saint-Germain

Feb 2019 - Aug 2019 (6 months)

Managed and grew a portfolio of corporate subscribers (CEO-level contacts), achieving a 95% renewal rate through proactive relationship management.

Account Management Relationship Management Renewals Corporate Sales

Education

Degrees, certifications, and relevant coursework

KEDGE Business School

Master in Management, Management

2016 - 2019

Activities and societies: Head of Events, Student Union: led a 40-person team, secured budgets and sponsorships up to €250K.

Master in Management (Programme Grande École). Head of Events for the Student Union, leading a 40-person team and securing budgets and sponsorships up to €250K.