Open to opportunities

Massiel Guanira

@massielguanira

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Bilingual translator and interpreter delivering clear, empathetic communication for clients.

Peru

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What I'm looking for

I’m looking for a role where I can use my bilingual interpretation/translation skills to deliver accurate, culturally sensitive communication. I want a fast-paced, client-focused team that values confidentiality, organization, and continuous improvement through feedback.

I am a bilingual Translator and Interpreter who delivers clear, effective communication in fast-paced, client-facing environments. I combine strong customer service instincts with a detail-oriented, empathetic approach to ensure every interaction feels professional and culturally accurate.

In my current role as an Over-the-Phone Interpreter (OPI), I handle 40–60 daily English-Spanish interpretation calls across multiple industries. I manage confidential information while providing accurate, culturally appropriate communication and reliable support under pressure.

I also support bilingual hosting and client assistance for an international EMBA group in Peru, coordinating activities independently and ensuring a well-organized, culturally enriching experience. Previously, I completed a Pre Professional Internship Translator position where I translated official documents (FR–ES / ES–FR), drafted and edited institutional/public communications, and supported administrative processes with strict confidentiality.

Alongside interpretation, I offer freelance Translation and Transcription Services specialized in FR–ES/ES–FR and DE–ES/ES–DE, with additional ES–EN/EN–ES support. I’m proactive, adaptable, and always open to continuous learning and constructive feedback—especially when it improves the quality and consistency of client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Host & Client Support

Current

Master Group

Nov 2024 - Present (1 year 7 months)

Provided bilingual hosting and client support for an international EMBA group in Peru, managing communication and coordinating activities independently. Ensured a professional, well-organized, and culturally enriching experience.

Bilingual Support Event Hosting Cross Cultural Communication Client Relations Professional communication

Current

Over-the-Phone Interpreter

Current

Bilingual LS

Apr 2021 - Present (5 years 2 months)

Handled 40–60 daily English–Spanish interpretation calls, ensuring accurate and culturally appropriate communication while managing confidential client information. Delivered empathetic, professional support in fast-paced environments across multiple industries.

Over the Phone Interpretation Customer Service Confidentiality Telephone Interpreting

Current

Freelance Translator & Transcription

Current

Freelance

Feb 2020 - Present (6 years 4 months)

Specialized in FR–ES/ES–FR and DE–ES/ES–DE translations, with additional ES–EN/EN–ES services. Managed independent projects to deliver accurate, consistent, and timely translation and transcription work with strong attention to detail.

DE–ES Translation Transcription Attention To Detail

Event Production & Customer Service

Mamutt SAC

Feb 2020 - Feb 2024 (4 years)

Supported the coordination and production of corporate and social events, managing guest reception, on-site service, and logistics. Ensured organized operations and positive client experiences.

Event Production Corporate Events Logistics Coordination Customer Experience Management

Pre-Professional Translator Intern

French Embassy

Mar 2022 - Jun 2022 (3 months)

Translated official documents FR–ES and ES–FR, and drafted/edited content for institutional and public communications. Supported administrative processes while ensuring accuracy, consistency, and strict confidentiality.

Administrative Support Confidentiality Institutional Communications

Customer Service Interpreter

Interpretia

Aug 2016 - Feb 2018 (1 year 6 months)

Handled telephone interpretation for emergency, insurance, and government services, ensuring clear communication in time-sensitive situations. Maintained high standards of accuracy, confidentiality, and professional conduct.

Accuracy Confidentiality

Hostess and Cashier

Sofá Café Restaurant

Dec 2014 - Mar 2015 (3 months)

Managed front-of-house operations and customer service as a hostess and cashier, handling cash transactions. Completed daily reconciliation and supported high customer satisfaction through organized, responsive service.

Hostess Duties Cash Handling Customer Service Multitasking Service Operations

Education

Degrees, certifications, and relevant coursework

Master Group

Professional Certification, Bilingual Host & Client Assistance

2024 -

Ongoing training in Bilingual Host & Client Assistance (English/Spanish) with Master Group starting November 2024.

French Embassy

Pre-professional Internship (Translator), Translation

2022 - 2022

Pre-professional internship translator (French/Spanish) from March 2022 to June 2022, translating official documents and drafting/editing institutional communications while maintaining confidentiality.