Alexandra Verastegui
@alexandraverastegui
Trilingual translator-interpreter with extensive customer support experience.
What I'm looking for
As a dedicated Translator-Interpreter fluent in English, French, and Spanish, I bring over five years of experience in multicultural organizations. My journey has allowed me to develop a strong foundation in customer service, where I have effectively supported clients in various capacities. I am passionate about bridging communication gaps and ensuring that language is no barrier to understanding.
Throughout my career, I have excelled in roles such as Customer Service Agent and Medical Interpreter, where I have honed my skills in translation and interpretation. My academic background in Modern Languages and Linguistics, combined with practical experience in customer support, positions me as a valuable asset to any organization seeking to enhance their communication strategies. I am eager to contribute my expertise to a large-scale institution that values diversity and effective communication.
Experience
Work history, roles, and key accomplishments
Customer Service Agent Trilingual
Concentrix
Jul 2024 - Present (11 months)
Provided trilingual customer service for Wallbox and Salomon campaigns. Assisted customers with inquiries and resolved issues in French, English, and Spanish.
Customer Service Representative
Member Works Inc.
Oct 2000 - Jan 2003 (2 years 3 months)
Assisted customers as a Customer Service Representative, addressing inquiries and resolving issues. Maintained customer satisfaction and processed service requests.
Administrative Assistant/Receptionist
Carmichael Ltee
Feb 2003 - Dec 2004 (1 year 10 months)
Served as an Administrative Assistant/Receptionist, managing front desk operations and providing administrative support. Handled communications and scheduled appointments.
Administrative Assistant
Bizware Software Solutions Inc.
Jan 2004 - Jan 2006 (2 years)
Provided administrative assistance, supporting daily office operations and managing various tasks. Maintained records and assisted with software-related documentation.
Coordinator of Translation Services
MTS AllStream
May 2006 - Jul 2006 (2 months)
Coordinated translation services during a summer contract, ensuring timely and accurate linguistic support. Managed translation projects and liaised with translators.
Translator
E-LaSalle College
Jun 2006 - Aug 2006 (2 months)
Worked as a freelance translator during a summer contract, translating documents between English, Spanish, and French. Ensured linguistic accuracy and cultural relevance.
Administrative Assistant
Universal Paper Export Co Ltd.
Jan 2006 - Jan 2008 (2 years)
Served as an Administrative Assistant, handling various administrative duties and supporting export operations. Managed documentation and coordinated logistics.
Administrative Assistant
Global Automation Partners
Feb 2008 - Oct 2008 (8 months)
Provided administrative support, managing office operations and assisting with various tasks. Maintained records and facilitated communication within the office.
Customer Service Representative
Bow Plastics
Sep 2009 - Sep 2010 (1 year)
Assisted customers with product inquiries and provided support as a Customer Service Representative. Managed customer accounts and resolved service-related issues.
Fitness Instructor
YMCA of Montreal
Aug 1999 - Feb 2013 (13 years 6 months)
Served as a Fitness Instructor, leading various fitness classes and providing guidance on exercise techniques. Promoted healthy lifestyles and ensured member safety.
Freelance Translator
Self-employed
Nov 2010 - Nov 2010 (0 months)
Provided freelance translation services in English, Spanish, and French. Managed personal client base and delivered high-quality linguistic solutions.
Freelance Translator-Proofreader
Manupax
Dec 2011 - Mar 2012 (3 months)
Worked as a freelance translator and proofreader, translating documents between English and Spanish. Ensured accuracy and linguistic quality of all translated materials.
Customer Service Representative
Bow Plastics
Jul 2012 - Jan 2013 (6 months)
Provided customer service support, assisting clients with inquiries and resolving issues related to plastic products. Maintained customer satisfaction and processed orders.
OPI Interpreter English-Spanish Medical Interpreter
Interpretia (Mego Networks S.A.C.)
Feb 2013 - Oct 2015 (2 years 8 months)
Worked as an OPI Interpreter, providing English-Spanish medical interpretation services. Facilitated clear communication between medical professionals and patients.
Personal Fitness Trainer
Freelance
Mar 2013 - Sep 2018 (5 years 6 months)
Provided personal fitness training services on a freelance basis. Designed and implemented fitness programs tailored to individual client needs.
Freelance Translator
Freelance
Nov 2015 - Sep 2018 (2 years 10 months)
Provided freelance translation services in English, French, and Spanish for various clients. Ensured accurate and culturally appropriate translations.
Customer Care Bilingual Agent- Home Based Inbound
SYKES
Dec 2018 - Jul 2019 (7 months)
Served as a home-based inbound customer care bilingual agent for Rogers/CHATR. Assisted customers with inquiries and provided support in English and French.
Customer Care Bilingual Agent
Teleperformance
Sep 2019 - Nov 2019 (2 months)
Provided bilingual customer care for the Philips campaign, assisting customers in English and Spanish. Handled product inquiries and resolved service-related issues.
Personal Fitness Trainer on demand
Fittcoach
Jan 2019 - Nov 2019 (10 months)
Provided on-demand personal fitness training services to clients. Developed customized workout plans and offered guidance on exercise techniques and healthy living.
Remote Freelance Translation- Interpretation Services
Freelance
Dec 2019 - Aug 2020 (8 months)
Offered remote freelance translation and interpretation services in English, French, and Spanish. Managed diverse projects and ensured accurate linguistic conversions.
Customer Care Bilingual Agent Remote
Teleperformance
Dec 2020 - May 2021 (5 months)
Worked as a remote bilingual customer care agent for the Turo campaign, assisting customers in English and French. Resolved issues and provided support for vehicle rental services.
Advisor I, Customer Service Work at Home
Concentrix
Aug 2021 - Dec 2021 (4 months)
Served as an Advisor I for customer service, supporting Lowes and Reckitt campaigns from a home-based setting. Handled customer inquiries and provided solutions in English and French.
Remote Freelance Translation- Interpretation Services
Freelance
Dec 2021 - Jul 2022 (7 months)
Provided remote freelance translation and interpretation services across English, French, and Spanish for various clients. Managed multiple contracts and delivered high-quality linguistic solutions.
OPI Medical Interpreter
Elite LLC
Aug 2022 - Aug 2024 (2 years)
Delivered OPI medical interpretation services, facilitating communication between English and Spanish speakers in healthcare settings. Ensured accurate and confidential interpretation of medical information.
Education
Degrees, certifications, and relevant coursework
Université Paris Descartes
University Certificate/ Diploma DU, Nutrition, physical activities and sports
Completed a university certificate/diploma focusing on nutrition, physical activities, and sports. Gained specialized knowledge in these interdisciplinary fields.
Concordia University
Bachelor of Arts and Sciences, Modern Languages and Linguistics (Spanish Specialization)
Activities and societies: VP Cultural of the Latin American Students Association
Specialized in Spanish within the Modern Languages and Linguistics program. Developed strong linguistic and cultural competencies.
Université de Montréal
Certificate of Arts and Sciences, Spanish Studies
Completed a minor in Spanish Studies, enhancing proficiency in the Spanish language and culture. Acquired foundational knowledge in arts and sciences.
Université de Montréal
Bachelor in Kinesiology, Kinesiology
Grade: Not completed less than 1 year
Undertook studies in Kinesiology, focusing on human movement and physical activity. Program was not completed.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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