Valeria Laya

Provided real-time consecutive interpretation between English and Spanish via telephone for medical consultations, ensuring accurate and confidential communication between healthcare providers and patients.

Provided customer support in Spanish and English via chat, email, and phone. Promoted to Team Supervisor, managed complex cases, trained new team members, and coordinated with maintenance and housekeeping to ensure guest satisfaction.

Wrote and edited English-language content for U.S.-based clients' websites across various industries, and performed proofreading, grammar correction, and style editing.

Taught English, Social Studies, Religion, and Values Education, adapting lesson plans for both in-person and virtual instruction during the pandemic transition.

Assisted customers in ticket sales, concession stands, and access control areas, resolving inquiries and contributing to an excellent customer experience.

Grade: 86/100

Earned the EF SET English Certificate with a score of 86/100, corresponding to CEFR Level C2 Proficient.

Completed coursework through the seventh academic semester of the Translation and Interpretation program, including Applied Linguistics, Translation, Interpretation, English, French, Statistics, and Philosophy.

Successfully completed the Basic, Intermediate, and Advanced levels of the French Program.

Successfully completed the Basic, Intermediate, and Advanced levels of the English Program, with multiple recognitions for outstanding academic performance.