Sindhu VasthareSV
Open to opportunities

Sindhu Vasthare

@sindhuvasthare

Results-driven IT professional with expertise in technical support.

India
Message

What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a results-driven IT professional with over a decade of experience in technical support, network administration, and customer engagement. My expertise lies in Windows administration, Active Directory, Office 365, Microsoft Exchange, and network protocols. I have a strong background in troubleshooting, deployment, and maintenance of enterprise IT systems, which has allowed me to enhance operational efficiency and improve customer satisfaction.

Throughout my career, I have successfully led initiatives that increased customer engagement and satisfaction. For instance, during my recent role as a Proactive Grace Support Ambassador at Upwork, I significantly improved customer reachability from 72% to 89% within two months. I am passionate about leveraging AI and automation to drive productivity and business growth, and I am recognized for my exceptional problem-solving skills and commitment to continuous learning.

Experience

Work history, roles, and key accomplishments

WT

Senior Support Engineer

Wipro Technologies

Mar 2015 - Dec 2016 (1 year 9 months)

Managed PST migrations and troubleshooting, conducted training sessions on ITIL processes, and improved SLA targets through proactive measures.

ML

Exchange Administrator

Microland Limited

Jul 2013 - Jan 2015 (1 year 6 months)

Managed user mailboxes and created transport rules, automating processes to enhance efficiency and reduce manual labor.

Education

Degrees, certifications, and relevant coursework

CC

City Engineering College

Bachelor of Engineering, Information Science & Engineering

2006 - 2010

Grade: 67%

Completed a Bachelor of Engineering (B.E) in Information Science & Engineering with an aggregate of 67%. The program covered various aspects of information science, including software development, data management, and system analysis.

Tech stack

Software and tools used professionally

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