SMSouma Mukherjee
@soumamukherjee
Technical Support Specialist with a passion for innovative solutions.
IndiaWhat I'm looking for
A versatile Support Engineer and aspiring DevOps professional with 2+ years of experience in troubleshooting, system administration, and operational support across multiple platforms. Adept at utilizing tools such as DataDog, Jira, MS Dynamics 365, and SharePoint to diagnose, resolve, and streamline business-critical processes. Demonstrated expertise in providing software support, building SharePoint sites for optimized team collaboration, and improving issue-resolution workflows.
Proven ability to collaborate with cross-functional teams, manage B2B SaaS technologies, and provide exceptional client and stakeholder support. As a team coordinator, I successfully proposed and implemented a SharePoint system that enhanced team efficiency, earning recognition for leadership and problem-solving. Eager to leverage my technical knowledge and continuous learning in DevOps methodologies to drive innovation and operational excellence in dynamic, forward-thinking environments.
Experience
Work history, roles, and key accomplishments
Technology Support Engineer
Nielseniq
Oct 2023 - May 2024 (7 months)
Delivered L1/L2 triage and platform support across AWS-hosted B2B systems, resolving access, IAM, and environment issues
Used Datadog APM and log tracing to reproduce user sessions, identify backend delays, and enhance service uptime
Drafted technical summaries, alert response guides, and SOPs to support the internal knowledge base and team efficiency
WIAssociate
Wipro
Sep 2022 - Oct 2023 (1 year 1 month)
Managed incident response across P1–P3 tickets, including VPN, system lag, malware alerts, and OS-level crashes
Handled first-response for phishing, adware, and brute-force alerts, escalating with threat logs using Splunk and ticketing tools
Supported hybrid environments via Citrix VDI, SNOW, and email workflows, ensuring SLA compliance and resolution flow
Education
Degrees, certifications, and relevant coursework
Souma hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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