SMSouma Mukherjee
@soumamukherjee
Cloud & Security
IndiaWhat I'm looking for
An engineer with 2 years of industry experience as a System Engineer and Technology Support Engineer, currently seeking opportunities in Cloud, Automation, and Security Engineering roles.
Experience
Work history, roles, and key accomplishments
Technology Support Engineer
Nielseniq
Oct 2023 - May 2024 (7 months)
Provided global user support by resolving incidents within SLA, collaborating cross-functionally to streamline operations.
Used Datadog APM and logs for root cause analysis, improving uptime and performance.
Maintained SOPs and alert responses via SharePoint, and coordinated with developers and stakeholders on incident updates and bug fixes.
WIAssociate
Wipro
Sep 2022 - Oct 2023 (1 year 1 month)
Managed P1–P3 incidents, including VPN issues, system crashes, and malware alerts.
Handled security threats like phishing and brute-force attacks using ticketing tools.
Supported hybrid environments via Citrix VDI and SNOW, ensuring SLA-driven resolution.
Education
Degrees, certifications, and relevant coursework
Souma hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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