Souma Mukherjee

Deployed and managed AWS EC2 instances, configured Datadog agents, implemented automation with PowerShell and Python, and maintained infrastructure uptime with incident resolution and performance optimization.

Provided global user support by resolving incidents within SLA, collaborating cross-functionally to streamline operations.
Used Datadog APM and logs for root cause analysis, improving uptime and performance.
Maintained SOPs and alert responses via SharePoint, and coordinated with developers and stakeholders on incident updates and bug fixes.

Monitored security and API performance using Datadog dashboards, automated recurring support tasks with PowerShell and playbooks, and collaborated with development and DBA teams to resolve production issues.

Managed P1–P3 incidents, including VPN issues, system crashes, and malware alerts.
Handled security threats like phishing and brute-force attacks using ticketing tools.
Supported hybrid environments via Citrix VDI and SNOW, ensuring SLA-driven resolution.

Provided technical support and security log monitoring across Windows, Mac, and Linux environments, managed incidents and access controls, and improved system uptime through proactive monitoring and RCA.

Completed a Bachelor of Technology in Electrical Engineering with studies covering power systems, electronics, and engineering principles.

Completed a Diploma in Electrical Engineering with coursework focused on core electrical concepts and practical lab work.