Open to opportunities

MaShayla Satterfield

@mashaylasatterfield

Message

Customer-focused sales and customer service professional skilled in call support and resolution.

United States

Message

What I'm looking for

I’m looking for a sales or customer service role where I can handle phone support, solve problems fast, and maintain strong customer satisfaction—ideally with opportunities to grow while working with reliable systems and a supportive team.

I’m a customer-focused professional with several years of experience in sales and customer service, including remote work. I handle high-volume inbound and outbound calls, assist with product support and troubleshooting, and resolve customer concerns with professionalism and accuracy.

I’m dependable, detail-oriented, and quick to adapt to new systems and workflows. From orders and returns to account questions and cash handling, I consistently deliver positive customer experiences while maintaining strong performance goals.

Experience

Work history, roles, and key accomplishments

Sales Representative (Remote)

Foundever

Sep 2022 - Mar 2023 (6 months)

Handled inbound and outbound customer calls remotely, assisting with product support, troubleshooting, and account questions while maintaining professionalism and accuracy and meeting performance goals.

Inbound Calls Outbound Calling Customer Support Troubleshooting Active Listening Performance Goals

Customer Service Representative

Shop HQ

Dec 2021 - Apr 2022 (4 months)

Assisted customers with orders, returns, and account inquiries, resolving concerns quickly to maintain satisfaction while managing high call volume with strong attention to detail.

Customer Service Attention To Detail Communication

Cashier

Roses Discount Store

Oct 2020 - Apr 2021 (6 months)

Processed transactions accurately in a fast-paced environment, delivering friendly and efficient customer service while maintaining a clean and organized checkout area.

Cash Handling POS systems Customer Service Accuracy Checkout Organization Friendly Communication Multitasking

Customer Service Representative

Afni

Aug 2019 - May 2020 (9 months)

Handled customer calls and resolved complaints effectively, documenting customer interactions and updates accurately to maintain consistent service quality in a call center setting.

Call Center Support Complaint Resolution Documentation Communication Problem Solving Accuracy

Cashier / Customer Service

Long John Silver's

Mar 2017 - Jul 2019 (2 years 4 months)

Provided fast, friendly service in a high-volume environment by taking orders, handling payments, and ensuring customer satisfaction while supporting team operations to keep service running smoothly.

Order Taking Cash Handling POS systems Customer Satisfaction Teamwork Multitasking