Mary Thompson

I’m a results-driven Project Manager with 4+ years of experience leading cross-functional teams to deliver projects on time. I align project goals with organizational objectives while creating collaborative environments that keep work moving forward.

In my current role as a Project Manager/Implementation Specialist at Daxko Inc., I manage end-to-end client onboarding projects. I run scoping calls to define requirements, timelines, and deliverables, then develop and execute customized implementation plans that match client workflows and system capabilities.

I serve as the primary point of contact during implementation, coordinating internal teams and clients and proactively resolving issues to keep projects on track. I lead cross-functional collaboration with Product Consultants, Customer Success, and Product Development, and I use feedback and data to improve training strategy, boosting user adoption and reducing onboarding time.

I also authored and maintained comprehensive training documentation to improve clarity, usability, and compliance. Previously, I supported sales leadership and account management, streamlining interviews by 30% and improving productivity through performance reviews and targeted coaching, while strengthening retention through a client-centric approach.