Colleen Lubking
@colleenlubking
Project Manager and Client Success leader improving operations, technology adoption, and measurable performance outcomes.
United StatesWhat I'm looking for
I’m a dynamic project manager with 20+ years of experience leading complex initiatives that optimize customer success operations and drive organizational performance. I manage cross-functional teams, lead change management, and execute end-to-end projects—especially platform migrations, technology releases, and enterprise client rollouts.
In my current role, I’ve served as a trusted advisor to executive stakeholders, delivered high-visibility projects, and exceeded KPI and SLA benchmarks while supporting client expectations through strong NPS results. Earlier, as Co-owner & Director of Customer Success Operations, I built scalable processes, led recruiting and performance management, and delivered measurable growth through customer lifecycle improvements, enrollment expansion, and event scaling.
Experience
Work history, roles, and key accomplishments
Led strategic, high-visibility enterprise projects across operational efficiency, technology adoption, and platform migrations, serving as an advisor to executive stakeholders. Drove onboarding change management and exceeded KPIs/SLA benchmarks, supporting hiring of 100+ positions per month in a high-volume environment and delivering NPS above client expectations.
Co-owner & Director, CS Ops
Gym Quest Gymnastics
May 2001 - Jan 2026 (24 years 8 months)
Owned day-to-day operations and customer success strategy for a high-growth gymnastics organization, leading staffing, HR, budgeting, and full lifecycle customer experience. Increased student enrollment by 40%, scaled the Jerrell Steele Invitational from 200 to 1,400 athletes, and improved retention and operational efficiency through optimized customer lifecycle processes.
Education
Degrees, certifications, and relevant coursework
West Chester University
Bachelor's Degree, Political Science (International Relations, Soviet Studies)
Earned a Bachelor's Degree in Political Science with concentrations in International Relations and Soviet Studies.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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