Mary Oseyem

Contacted customers regarding outstanding loan repayments, followed up to encourage timely repayment, and managed customer accounts. Monitored assigned accounts and worked towards daily and monthly recovery targets.

Managed and grew social media platforms including Instagram, TikTok, LinkedIn, and X. Created weekly content calendars, designed engaging visual content, and ran paid advertising campaigns to boost brand awareness.

Responded to customer inquiries via phone, email, chat, and social media, and resolved complaints in a timely manner. Provided product information and processed customer requests, contributing to improved satisfaction and retention.

Assisted clients in selecting appropriate loan products, maintained confidentiality of bank records, and submitted loan applications for verification. Delivered exceptional customer service and successfully negotiated settlements with customers.

Organized racks and shelves to maintain store visual appeal and engaged customers to promote merchandise. Handled cash transactions accurately and built relationships with customers to encourage repeat business.

Completed the mandatory National Youth Service Corps program, serving at Hostinbridge Web Hosting Company.

Pursued a Bachelor of Science degree in Sociology, gaining a strong foundation in social research and analysis.

Completed secondary education and obtained the Senior School Certificate (WAEC).

Completed primary education and received the First School Leaving Certificate.