MADUAKOLAM ugochukwu frank
@maduakolamugochukwuf
Customer Service Representative focused on solutions, upselling, and digital growth.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with significant knowledge and experience solving problems and selling products in the culinary and medical fields. I’m dedicated to strong customer care, using clear communication and emotional intelligence to handle concerns confidently and keep customers satisfied.
In my recent role at Blooms Microfinance Bank, I combined Customer Service with Sales & Marketing, including outbound marketing, email marketing, copy writing, and SEO. I also work with CRM for customer relationship management, data entry, and up selling, while bringing teamwork, negotiation, and flexible decision-making to every interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Blooms Microfinance Bank
Provided customer service and supported sales/upselling at Blooms Microfinance Bank, maintaining accurate customer records in CRM. Created copywriting and SEO-focused content and assisted with email and outbound marketing activities.
Education
Degrees, certifications, and relevant coursework
Higher National Diploma Program
Higher National Diploma, Loan Collection
Activities and societies: Loan collection office (volunteer/experience context).
Completed a Higher National Diploma (HND) program related to loan collection office work.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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