Oluwaseun Oluwatipin
@oluwaseunoluwatipin
Customer Relations Manager focused on resolving customer issues, strengthening relationships, and driving product sales.
NigeriaWhat I'm looking for
I’m a Customer Relations professional with 4 years of providing “first point of contact” assistance, resolving customer queries/complaints within required timelines, and ensuring service quality from start to finish.
In my recent role as Customer Relations Manager at Zenith Bank Plc., I identify customer needs, develop and maintain relationships with customers and investors, and introduce, demonstrate, present, and sell banking products—while also processing and documenting financial services.
Before that, as a Customer Relation Officer and Loan Recovery Officer, I supported clients through loan requirements, coordinated with FCMB to help clients access loan facilities, and followed structured repayment and collection processes. I also use tools like Microsoft Office, Google Workspace, and cloud storage systems to manage records and support team delivery.
Experience
Work history, roles, and key accomplishments
Customer Relations Manager
Zenith Bank Plc
Jan 2022 - Jan 2024 (2 years)
Resolved customer queries and complaints within required timelines, and maintained relationships with customers and investors to grow business. Introduced and presented banking products, and processed and documented financial services.
Loan Recovery Officer
Cashigo International Limited
Jan 2021 - Jan 2022 (1 year)
Managed debt collection prior to legal recovery proceedings and negotiated payment arrangements with delinquent customers. Handled debtor enquiries and followed up via telephone, email, and SMS to support collection plans and reduce defaults.
Customer Relation Officer
Broadwater Business Solution
Jan 2022 - Present (4 years 4 months)
Served as first point of contact for loan inquiries, providing prospective clients with loan requirements and relevant information. Collaborated with FCMB to support clients accessing loan facilities, collected client data for assessment, and followed repayment procedures.
Education
Degrees, certifications, and relevant coursework
Nigerian Institute of Management (Chartered)
Proficiency in Management Certification, Management
Completed a Proficiency in Management certification with the Nigerian Institute of Management (Chartered).
Alpha Consulting Services, Nig.
Professional Training Certificate in Human Resource Management, Human Resource Management
Completed a Professional Training Certificate in Human Resource Management with Alpha Consulting Services (Nigeria).
Young African Leadership Initiative
Management Strategies for People and Resources, Management Strategies
Completed management training on People and Resources through the Young African Leadership Initiative (YALI).
Ekiti State University
Bachelor of Science, Business Administration and Management
Earned a B.Sc. in Business Administration and Management from Ekiti State University. Completion year was 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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