Open to opportunities

mary ogini

@maryogini

Message

I improve customer experiences through efficient operations, CRM management, and service delivery.

Nigeria

Message

What I'm looking for

I'm open to remote opportunities where I can improve customer support, manage CRM and customer data, coordinate efficient workflows, monitor service performance, and help businesses serve customers better.

I've led the creative and operational direction of Vogue Signatures Enterprise, coordinating customer experience, merchandising, supplier relationships, inventory, order fulfillment, and daily business activities across online and in-store sales.

Across more than nine years at Globacom, I supported high-volume customer service, business operations, retail inventory, and frontline performance. I managed 100–120 customer interactions and SIM replacement requests daily, using Oracle Siebel CRM while maintaining accurate records, compliance, and timely issue resolution.

As a Customer Experience Team Lead, I coached five frontline representatives and maintained a 95–98% KPI compliance rate. In retail operations, I achieved 100% adherence and zero stock variance, validated through quarterly unannounced audits.

I bring a customer-focused, process-driven approach to CRM administration, workflow coordination, KPI/SLA monitoring, reconciliation, and operational improvement. I enjoy connecting customer needs with the systems and teams that make service delivery efficient and consistent.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Vogue Signatures Enterprise

May 2022 - Present (4 years 3 months)

Lead the creative and operational direction of an online and instore fashion accessories business, coordinating customer experience, product presentation, supplier relationships, inventory, order fulfillment, and day-to-day business activities.

Key Responsibilities & Achievements

* Direct brand presentation, product selection, merchandising, and customer-facing communication across online sales

entrepreneurship Digital Marketing Social Media Marketing Customer Service Sales Account Reconciliation Inventory Management Business Operations

Retail Operations & Inventory Specialist |

Globacom

Mar 2018 - Jun 2020 (2 years 3 months)

Managed inventory control and operational reconciliation for a high-volume retail outlet, maintaining accuracy, accountability, compliance, and uninterrupted stock availability.

Key Achievements & Responsibilities

* Maintained 100% adherence and zero stock variance throughout tenure.
* Managed physical stock, inventory movements, stock records, and reconciliation to maintain accurate inventory a

Operational Efficiency Inventory Control Business Process Audit Environmental Compliance Data Analysis Bank Reconciliation Stakeholder Management Reporting And Analysis Stock Management Inventory Management External Audits Data Management

Customer Experience Team Lead

Globacom

Sep 2017 - Mar 2018 (6 months)

Provided frontline operational leadership, coordinating team performance, service delivery, customer issues, and compliance within a fast-paced retail environment.

Key Achievements & Responsibilities

* Supervised and coached 5 frontline representatives, maintaining a 95–98% KPI compliance rate across daily service and operational targets.
* Monitored team KPIs and operational reports to identif

Team Management Operational Efficiency Interpersonal Skills Customer service management Customer Experience Management Leadership Performance Management Customer Experience Written Communication Product Marketing Sales and Marketing

Customer Experience Specialist

Globacom

Feb 2016 - Sep 2017 (1 year 7 months)

Delivered customer support, retail administration, product/service education, and operational support while maintaining CRM accuracy and regulatory compliance.

Key Achievements & Responsibilities

* Managed customer service requests and account updates using Oracle Siebel CRM.
* Educated customers on available products and services and recommended solutions based on identified needs.
* Investigat

Customer service management Customer Success Problem Solving Customer Experience Customer Satisfaction Customer Service Sales and Marketing Customer Retention Customer Onboarding CRM

Business Support System Specialist

Globacom

Dec 2012 - Feb 2016 (3 years 2 months)

Supported dealer and business operations through customer/process support, CRM management, regulatory compliance, and coordination of SIM replacement activities.

Key Achievements & Responsibilities

* Processed an average of 100–120 SIM replacement requests daily while maintaining high accuracy.
* Performed customer identity verification in accordance with NCC regulatory requirements.
* Maintain

Business Strategy Business Process Improvement Email Management Business Relationship Management Attention To Detail Regulatory Compliance Fraud Prevention

Customer Care Representative

Globacom

Aug 2011 - Dec 2012 (1 year 4 months)

Delivered high-volume customer support through Avaya Contact Center, resolving service issues while maintaining customer experience and operational performance standards.

Key Achievements & Responsibilities

* Managed 100–120 customer interactions daily against a daily target of approximately 100 interactions.
* Supported customer satisfaction through responsive service and issue resolution, with

Complaint Management CRM Problem Solving Customer Service Customer Support Troubleshooting

Sales Executive

Pages and screens services limited

May 2010 - Jun 2011 (1 year 1 month)

Supported business development through consultative sales, client relationship management, and advertising solutions.

Key Responsibilities

* Prospected and acquired new advertising clients.
* Built and maintained client relationships through consultative engagement.
* Identified client needs and recommended appropriate advertising solutions.
* Negotiated advertising packages aligned with client