Open to opportunities

Ololade Sonoiki

@ololadesonoiki

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Customer experience and operations leader driving revenue, efficiency, and client satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer- and operations-focused role where I can lead end-to-end client journeys, improve processes, drive revenue growth, and elevate satisfaction using CRM discipline and strong team leadership.

I’m a customer experience and operations professional with 15+ years of experience across customer service, business development, and international education consulting. I lead end-to-end client advisory services—from inquiry and consultation to application processing, visa support, and post-departure follow-up—ensuring timely communication and personalized solutions that improve satisfaction and retention.

In my current Operations Manager role, I’ve helped place 300+ students across universities in the UK, USA, Canada, Australia, Ireland, and Europe. I combine process improvement, CRM-driven customer engagement, and team supervision to optimize service delivery, maintain high service standards (95% satisfaction), and grow clients through referrals, walk-ins, education fairs, and digital outreach.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Loschey Consulting Limited

Apr 2015 - Present (11 years 2 months)

Led end-to-end operations for an international education consultancy, managing the full client journey from inquiry to post-departure follow-up. Achieved a 92% visa approval rate and placed 300+ students across the UK, USA, Canada, Australia, Ireland, and Europe, while maintaining a 95% customer satisfaction rate.

Operations Management Customer Journey Management CRM Systems Process Improvement Team Supervision Sales Operations Customer Satisfaction

Business Development Associate

Alexander Brookes Associates

May 2013 - Mar 2015 (1 year 10 months)

Drove in-country business development as the Nigerian representative for a British short-course company. Secured contracts supporting market expansion, facilitated and negotiated business transactions exceeding £80,000, and conducted market research and competitor analysis to identify growth opportunities.

Business Development Lead Generation Stakeholder Management Proposal Development Contract Negotiation Market Research Competitive Analysis Client Relationship Management

Client Support Officer

Fantasy Tradezone Consults Ltd

Mar 2012 - Apr 2013 (1 year 1 month)

Served as the primary point of contact for clients, translating requirements into tailored interior and entertainment design solutions. Coordinated designers, vendors, contractors, and suppliers to deliver projects on time and manage budgets, timelines, inquiries, and feedback to sustain strong customer satisfaction.

client support Requirements Gathering Project Coordination Vendor Management Service Delivery

Customer Support Executive

Outcess Solutions for Zain

Mar 2011 - Jan 2012 (10 months)

Provided front-line customer support at an Airtel retail outlet, resolving service issues and supporting fast, efficient service delivery with high customer satisfaction. Achieved sales and service activation targets and handled SIM registrations/replacements, bill payments, account updates, and device/internet configuration while escalating complex issues to technical teams.

Customer Support Service Delivery Sales & Service Activation Configuration Customer Escalation Data Compliance

Customer Service Representative

Outcess Solutions

Jun 2009 - Mar 2011 (1 year 9 months)

Managed high-volume inbound customer calls, resolving billing, service, and technical inquiries professionally and accurately. Recognized as Star Agent (2010), processed service requests and account updates, and escalated complex issues to technical teams to ensure timely resolution.

Customer Service Service Request Processing Customer Escalation Customer Relationship Management