Open to opportunities

prudent vik

@prudentvik

Message

Results-driven operations professional

Nigeria

Message

What I'm looking for

Seeking to leverage my expertise to drive operational excellence and contribute to the success of a dynamic organization.

As a seasoned operations professional, I leverage my expertise to drive operational excellence and contribute to the success of dynamic organizations. With a proven track record in improving efficiency, reducing costs, and enhancing overall productivity, I am committed to delivering high-quality results and exceeding organizational goals.

With a strong background in customer service, administration, process improvement, and team leadership, I am adept at analyzing complex situations, identifying opportunities for improvement, and implementing effective solutions. My excellent communication and interpersonal skills enable me to collaborate with cross-functional teams to achieve cohesive and unified goals.

Throughout my career, I have demonstrated my ability to provide exceptional customer service, manage logistics and export operations, and lead teams to achieve outstanding results. I am a skilled problem-solver, proficient in Microsoft Office, and experienced in using various online communication and media tools.

Experience

Work history, roles, and key accomplishments

Current

Digital Customer Engagement Specialist

Current

CRATD2C

Apr 2024 - Present (1 year 2 months)

Responsible for building strong customer relationships and providing real-time support through live chat and email. Collaborates with marketing and sales teams to enhance customer communication strategies and monitors performance metrics for continuous improvement.

Customer Relationship Management Live Chat Support Email Communication Performance Monitoring

Customer Service Executive

PSI Global

Jan 2018 - Apr 2024 (6 years 3 months)

Provided exceptional customer service through various channels, resolving complaints and ensuring high satisfaction levels. Utilized CRM systems to track shipments and collaborated with teams for timely delivery.

Customer Service CRM Systems Team Collaboration Order Processing

Head of Logistics & Export

PSI Global

Apr 2020 - Apr 2024 (4 years)

Led logistics and export operations, optimizing processes and ensuring compliance with trade regulations. Managed relationships with external partners and analyzed performance data to identify improvements and cost-saving opportunities.

Logistic Management Compliance Team Leadership Data Analysis

Head of Event Management

Entourage Invasion

Jan 2018 - Jan 2020 (1 year 11 months)

Oversaw event planning and management, ensuring high-quality execution of client events. Conducted research on trends and trained new staff on event management best practices.

Event Planning Research Client Management Training

Front Desk Customer Representative

Socar Talamiz Shipping Company Nigeria Limited

Jul 2012 - Jan 2013 (6 months)

Enhanced customer service procedures and handled complex issues, contributing to a significant reduction in escalated complaints. Managed client relationships and provided shipping logistics information.

Customer Service Client Relationship Management Payment Processing