Mary Mark
@marymark
Customer-focused customer service and front-desk professional with sales and banking support expertise.
NigeriaWhat I'm looking for
I’m a customer-focused Front Desk Officer/Sales Admin who helps drive customer satisfaction and retention through reliable service, accurate documentation, and responsive communication. I listen to customers’ complaints, provide solutions, and support smooth day-to-day client interactions while maintaining organized records.
Across roles in customer service, micro-finance, and retail sales, I’ve strengthened skills in cross-selling, order/invoice processing, and account opening and documentation. With a BSc in Banking and Finance (Second Class Upper) and a Social Media Marketing certification (in progress) from HubSpot Academy, I bring both service excellence and growth-minded business execution to every team.
Experience
Work history, roles, and key accomplishments
Sales Admin / Front Desk
El-Sahal Group & Properties
Mar 2024 - Jan 2026 (1 year 10 months)
Provided professional front-desk and customer service by processing customer orders, invoices, and sales documentation accurately. Managed customer inquiries and complaint resolution while maintaining organized front-desk records and a clean reception area.
Customer Service Officer
Kano West Micro-Finance Bank
Aug 2022 - Feb 2023 (6 months)
Resolved customer complaints and provided solutions while supporting product and service cross-selling. Managed account opening and documentation and delivered consistent customer service.
Sales Representative
Wellcare Supermarket
Mar 2017 - Mar 2018 (1 year)
Assisted customers with purchases and product selection, supporting store operators with stock arrangement and daily sales activities. Helped maintain a clean, customer-friendly store environment.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Social Media Marketing Certification, Social Media Marketing
2026 -
In progress: Social Media Marketing certification with HubSpot Academy (February 2026).
University of Calabar
Bachelor of Science in Banking and Finance, Banking and Finance
Grade: Second Class Upper
Earned a BSc in Banking and Finance from the University of Calabar (Second Class Upper).
Solid Rock College, Kano
West African Senior School Certificate Examination (WAEC), WAEC
2017 -
Completed WAEC at Solid Rock College in September 2017.
National Youth Service Corps (NYSC)
National Youth Service Corps (NYSC), National Youth Service
2026 -
Undertook National Youth Service Corps (NYSC) beginning January 2026.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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