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Juannah Obi

@juannahobi

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I deliver customer support and administrative operations across healthcare, fintech, banking, and hospitality.

Nigeria

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I'm currently supporting front-desk and laboratory operations at Pinnacle Medical Diagnostic and Laboratory, handling enquiries, appointments, payments, confidential records, and patient flow.

Previously, I managed merchant relationships and customer onboarding at HRD Solution (Fairmoney), providing product support and resolving customer issues. At Oris Consulting (Eyowo Microfinance Bank), I managed more than 300 customer accounts and assisted with banking services and account setup.

My experience also includes welcoming guests, managing reservations, handling payments, and resolving complaints at Eden Classic Hotel and Hospitality. I bring empathetic communication, accurate record management, and professional support in fast-paced remote and hybrid environments.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support / Laboratory Assistant

Current

Pinnacle Medical Diagnostic and Laboratory

May 2024 - Present (2 years 4 months)

Manage front desk operations, handle phone, email and walk-in enquiries, schedule appointments, maintain confidential records, process payments, support laboratory operations, and resolve client concerns.

Customer Service Front Desk Operations Appointment Scheduling Records Management Payment Processing Laboratory Support Communication Skills Problem Solving

Key Account Officer

HRD Solution (Fairmoney)

May 2023 - Dec 2023 (7 months)

Managed merchant relationships and customer onboarding, provided product support, resolved customer issues, performed follow-ups, and acted as liaison between customers and internal support teams.

Customer Relationship Management Customer Onboarding Product Support Issue Resolution Follow up Communication Skills Liaison

Direct Sales Agent

Oris Consulting (Eyowo Microfinance Bank)

Aug 2022 - Nov 2022 (3 months)

Assisted customers with banking services and account setup, explained products, answered enquiries, maintained records, and managed 300+ customer accounts.

Banking Services Account Setup Product Explanations Records Management Customer Relationship Management Sales