I am a customer-focused and organized professional with experience dating back to 2020 across customer service, front-desk operations, tele-sales, administrative support, and remote team coordination. I hold a Bachelor's degree in International Relations with a Second Class Upper Division (2:1), as well as a professional certificate in Human Resource Management.
Throughout my career, I have developed experience in customer communication, handling enquiries, maintaining records, coordinating tasks, conducting research, following up on activities, and supporting daily business operations. I enjoy helping customers find solutions, ensuring requests are handled professionally, and making work processes more organized and efficient.
In my role as a Front Desk/Tele-sales Officer, I exceeded the cold-calling target by 5% and contributed to a 3% increase in the client base. I also created the company's first weekly email storytelling newsletter and supported customer relations, vendor coordination, recruitment, and staff training.
I have also worked remotely as a Strategic Assistant, where I supported team coordination, research, task tracking, calendar organization, database updates, and KPI reporting. This experience strengthened my ability to work independently, communicate with team members remotely, manage responsibilities, and follow through on assigned tasks.
My key skills include customer support, professional written communication, customer relationship management, administrative assistance, data entry, record keeping, research, reporting, task coordination, and time management. I am familiar with Microsoft Excel, Google Workspace, and digital tools used in everyday business operations. I also have familiarity with Zendesk and basic experience with Canva, while continuing to develop my digital skills.
