Helen Chika
@helenchika
Customer-focused hospitality and call-centre professional.
NigeriaWhat I'm looking for
I am a customer-focused and detail-oriented professional with experience across banking call centre services, hotel front desk operations, and administrative support.
I have served as a Front Desk Officer at Golden Grand Royale Hotels and as a Call Centre Executive at United Bank for Africa, managing reservations, payments, high-volume customer inquiries, complaints, and SLA-driven service delivery.
My background includes administrative and secretarial work at the Institute of Chartered Accountants of Nigeria where I maintained records, managed correspondence, and coordinated schedules.
I bring strong communication, problem-solving, multitasking, and records-management skills, with certifications in Customer Service Relationship Management and Human Relationship Management and a Higher National Diploma in Accountancy.
Experience
Work history, roles, and key accomplishments
Front Desk Officer
Golden Grand Royale Hotels
Jan 2025 - Dec 2025 (11 months)
Managed guest check-in/check-out, reservations, billing and payments while resolving complaints and coordinating with operations to maintain service standards and daily front desk reports.
Call Centre Executive
United Bank for Africa
Jan 2023 - Jan 2025 (2 years)
Served as primary customer contact across phone, email and chat, handled high-volume inquiries and complaints, ensured SLA compliance and supported process improvement and automation initiatives.
Administrative Officer
Institute of Chartered Accountants of Nigeria
Feb 2017 - Jul 2018 (1 year 5 months)
Maintained front office operations, prepared official correspondence, managed scheduling and records, and liaised with stakeholders to support departmental administration.
Education
Degrees, certifications, and relevant coursework
Formazione Business School, Abuja
Diploma, Customer Service
2025 - 2025
Completed a Diploma in Customer Service Relationship Management focused on customer engagement and service delivery best practices.
Formazione Business School, Abuja
Diploma, Human Relationship Management
2025 - 2025
Completed a Diploma in Human Relationship Management covering interpersonal skills, conflict resolution, and workplace communication.
Imo State Polytechnic, Umuagwo
Higher National Diploma, Accountancy
2019 - 2022
Completed a Higher National Diploma (HND) in Accountancy with coursework and practical training in accounting principles and financial reporting.
Imo State Polytechnic, Umuagwo
National Diploma, Accountancy
2015 - 2017
Completed a National Diploma (ND) in Accountancy with foundational studies in bookkeeping, accounting systems, and business finance.
Urban Secondary School, Umunna Orlu
West African Senior School Certificate Examination, Secondary Education
2009 - 2014
Completed West African Senior School Certificate Examination (WASSCE) with general secondary education curriculum.
Availability
Location
NigeriaAuthorized to work in
Job categories
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