marissa Torres
@marissatorres
Dedicated customer service representative with a strong hospitality background.
What I'm looking for
I am a dedicated and results-driven Customer Service Representative with extensive experience in hospitality, telecommunications, and healthcare support. My career has been defined by my ability to deliver exceptional service through clear communication, problem-solving, and empathy. I thrive in high-volume environments and take a proactive, tech-savvy approach to customer satisfaction and retention.
Throughout my professional journey, I have honed my skills in client needs assessment, usability studies, and cross-team collaboration. My experience ranges from managing my own residential cleaning business to working in various customer service roles, where I consistently demonstrated my commitment to client satisfaction. I believe that building strong relationships with clients is key to success, and I strive to create a positive experience for every individual I interact with.
Experience
Work history, roles, and key accomplishments
Residential House Cleaner
Self-Employed
Jan 2022 - Present (3 years 6 months)
Provided personalized, high-quality cleaning services for private homes with a focus on client satisfaction. Managed scheduling, communication, and billing independently.
Commercial Cleaner
MB Cleaning
Feb 2018 - Present (7 years 5 months)
Performed janitorial services in offices and commercial spaces while ensuring high cleanliness standards. Handled supply inventory and ensured equipment was used and maintained properly.
Certified Nursing Assistant (CNA)
Casa De Oro
May 2017 - Present (8 years 2 months)
Assisted elderly residents with daily activities while ensuring dignity and respect. Monitored vital signs and reported health changes promptly.
Housekeeping Supervisor
Hampton Inn & Suites
Oct 2016 - Present (8 years 9 months)
Led and scheduled a team of housekeeping staff, maintaining high cleanliness standards. Resolved guest concerns efficiently in coordination with front desk staff.
Front Desk Agent
Magnuson Hotel & Suites
Jun 2015 - Present (10 years 1 month)
Greeted guests and managed check-in/check-out processes with professionalism. Handled bookings, payments, and guest services in a fast-paced environment.
Customer Service Representative
AT&T (Convergys Call Center)
Jun 2014 - Present (11 years 1 month)
Handled 60–80 inbound calls daily for account updates, billing support, and technical troubleshooting. De-escalated customer complaints with empathy and clear communication.
Outbound Sales Agent
Empereon Marketing
Aug 2013 - Present (11 years 11 months)
Conducted outbound calls to promote products and services to potential customers. Met or exceeded weekly sales targets through persuasive communication.
Education
Degrees, certifications, and relevant coursework
Google UX Design Professional Certificate
Professional Certificate, UX Design
Completed a comprehensive program in User Experience (UX) Design, covering principles, processes, and tools. Gained practical skills in user research, wireframing, prototyping, and usability testing.
Availability
Location
Authorized to work in
Job categories
Interested in hiring marissa?
You can contact marissa and 90k+ other talented remote workers on Himalayas.
Message marissaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
