marissa Torres - Residential House Cleaner - Self-Employed | Himalayas
marissa TorresMT
Open to opportunities

marissa Torres

@marissatorres

Dedicated customer service representative with a strong hospitality background.

United States
Message

What I'm looking for

I am looking for a role that values empathy and communication, with opportunities for growth.

I am a dedicated and results-driven Customer Service Representative with extensive experience in hospitality, telecommunications, and healthcare support. My career has been defined by my ability to deliver exceptional service through clear communication, problem-solving, and empathy. I thrive in high-volume environments and take a proactive, tech-savvy approach to customer satisfaction and retention.

Throughout my professional journey, I have honed my skills in client needs assessment, usability studies, and cross-team collaboration. My experience ranges from managing my own residential cleaning business to working in various customer service roles, where I consistently demonstrated my commitment to client satisfaction. I believe that building strong relationships with clients is key to success, and I strive to create a positive experience for every individual I interact with.

Experience

Work history, roles, and key accomplishments

SE
Current

Residential House Cleaner

Self-Employed

Jan 2022 - Present (3 years 6 months)

Provided personalized, high-quality cleaning services for private homes with a focus on client satisfaction. Managed scheduling, communication, and billing independently.

CO

Certified Nursing Assistant (CNA)

Casa De Oro

May 2017 - Present (8 years 2 months)

Assisted elderly residents with daily activities while ensuring dignity and respect. Monitored vital signs and reported health changes promptly.

HS

Housekeeping Supervisor

Hampton Inn & Suites

Oct 2016 - Present (8 years 9 months)

Led and scheduled a team of housekeeping staff, maintaining high cleanliness standards. Resolved guest concerns efficiently in coordination with front desk staff.

MS

Front Desk Agent

Magnuson Hotel & Suites

Jun 2015 - Present (10 years 1 month)

Greeted guests and managed check-in/check-out processes with professionalism. Handled bookings, payments, and guest services in a fast-paced environment.

AC

Customer Service Representative

AT&T (Convergys Call Center)

Jun 2014 - Present (11 years 1 month)

Handled 60–80 inbound calls daily for account updates, billing support, and technical troubleshooting. De-escalated customer complaints with empathy and clear communication.

EM

Outbound Sales Agent

Empereon Marketing

Aug 2013 - Present (11 years 11 months)

Conducted outbound calls to promote products and services to potential customers. Met or exceeded weekly sales targets through persuasive communication.

Education

Degrees, certifications, and relevant coursework

GC

Google UX Design Professional Certificate

Professional Certificate, UX Design

Completed a comprehensive program in User Experience (UX) Design, covering principles, processes, and tools. Gained practical skills in user research, wireframing, prototyping, and usability testing.

Tech stack

Software and tools used professionally

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