Open to opportunities

Nikki D

@nikkid

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Enthusiastic hospitality specialist dedicated to exceptional guest experiences.

United States

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What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth in a dynamic hospitality environment.

I am an enthusiastic hospitality specialist with a strong background in concierge services, guest relations, and front desk operations. My experience has equipped me with the skills to deliver outstanding customer experiences while maintaining high service standards. I pride myself on my ability to resolve guest concerns efficiently and with care, ensuring that every interaction leaves a positive impression.

Currently, I serve as the first point of contact for residents and guests at NFC Amenity Management in Washington, D.C., where I manage front desk operations and coordinate building access while supporting emergency protocols. My previous roles have honed my multitasking abilities in high-traffic settings, and I have a proven track record of training new hires and fostering a collaborative team environment. I am committed to creating a welcoming atmosphere for all guests and staff.

Experience

Work history, roles, and key accomplishments

Current

Concierge

Current

NFC Amenity Management

Sep 2022 - Present (2 years 10 months)

Served as the primary point of contact for residents and guests, ensuring a professional and welcoming experience. Resolved resident requests and complaints promptly to maintain high satisfaction levels.

Security Monitoring Package Inventory Systems

Office Services Associate

GLC Business Services / Barclay Damon LLP

Apr 2021 - Present (4 years 3 months)

Delivered top-tier administrative support in a fast-paced office environment. Oversaw mailroom functions, maintained organization of legal files, and liaised with vendors.

Administrative Support Vendor Management

General Manager (Property Services)

Liedkie Moving & Storage

Aug 2020 - Present (4 years 11 months)

Oversaw customer interactions, rental processes, and property management duties. Led training initiatives and implemented streamlined administrative systems.

Property Management Marketing Campaigns

Customer Service & Inventory Specialist

Liedkie Moving & Storage

Jun 2020 - Present (5 years 1 month)

Managed scheduling, customer documentation, and logistics coordination for moving services. Provided friendly and knowledgeable phone and virtual support to clients.

Customer Service Inventory Management Logistics Coordination Customer Support Scheduling

Direct Support Professional

ARC of Jefferson-St. Lawrence

Aug 2018 - Present (6 years 11 months)

Supported clients with daily living activities, promoting dignity and care. Maintained detailed records in compliance with care and safety guidelines.

Record keeping

Professional Tutor

SUNY Canton EOP Office

Jul 2017 - Present (8 years)

Provided academic coaching and support for college students. Managed schedules and progress tracking with confidentiality and encouragement.

Academic Coaching Scheduling Student Progress Tracking Confidentiality

Staff Writer

The Hudsonian Student Newspaper

Aug 2013 - Present (11 years 11 months)

Created content for campus readership and collaborated on editorial planning. Contributed to the overall publication of the student newspaper.

Content Creation Writing Collaboration Journalism

Education

Degrees, certifications, and relevant coursework

SUNY Canton

B.Tech. in Criminal Investigation, Criminal Investigation

Activities and societies: Alpha Phi Sigma – Criminal Justice Honor Society, SUNY Canton April 2015 – May 2017 - Led community service events, raising $6,400+ for cancer research. - Partnered with local organizations and coordinated fundraising efforts.

Completed a Bachelor of Technology in Criminal Investigation, focusing on advanced investigative techniques and legal frameworks. Also pursued a minor in Homeland Security, gaining insights into national security and emergency management.

Hudson Valley Community College

A.A.S. in Criminal Investigations, Criminal Investigations

Grade: Graduated with Honors

Earned an Associate in Applied Science in Criminal Investigations, developing foundational knowledge in criminal justice and investigative procedures. Graduated with Honors, demonstrating strong academic performance and dedication to the field.