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Mary Jane Dumulot

@maryjanedumulot

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Customer Service Representative at IQor who resolved customer inquiries and processed orders and returns accurately.

Philippines

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What I'm looking for

I’m looking for an opportunity at a highly regarded institution where I can use my knowledge and skills, continue to develop my abilities, and contribute to the organization’s goals.

At IQor, I resolved customer inquiries and processed orders and returns accurately, helping enhance customer satisfaction and loyalty.

I collaborated with cross-functional teams to streamline communication and improve service delivery.

At ProbeCx, I took inbound calls and responded to customer inquiries through email and live chat. I also directed calls to the appropriate person or resource and followed company policies and procedures.

At Survey Monster Inc., I worked as a Team Leader/Survey Specialist, calling potential survey respondents, following scripts, and maintaining survey tracking documentation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IQor

Mar 2025 - Jul 2026 (1 year 4 months)

Resolved customer inquiries efficiently, processed orders and returns accurately, and collaborated with cross-functional teams to improve service delivery.

Customer Service Order Processing Returns Management Cross Functional Collaboration

Customer Experience Executive

ProbeCx

Sep 2023 - Mar 2025 (1 year 6 months)

Handled inbound calls, responded to customer inquiries via email and live chat, directed calls to appropriate resources, and complied with company policies.

Inbound Calls Email Support Live Chat Policy Compliance

Team Leader/Survey Specialist

Survey Monster Inc.

Jan 2022 - Sep 2023 (1 year 8 months)

Placed phone calls to potential survey respondents, performed scripts to ensure consistency, maintained standards for survey completion and call volume, and communicated respectfully with respondents.

Phone Communication Survey Administration Documentation Clear And Articulate English Pronunciation