At GoGoGrandparent, I conducted phone research studies with senior adults to gather feedback that helps improve its services. I scheduled participants, explained study requirements, and conducted questionnaires while maintaining privacy and confidentiality.
As a Retention Specialist for COVE and ALDER HOME SECURITY at ALDESA BPO, I maintained relationships with existing customers and addressed complaints and complex issues. I also followed up with customers to check their satisfaction.
At SYKES ASIA / SITEL, I supported the TELCO VERIZON ACCOUNT as a Customer Account Executive /Technical Support, assisting with customer orders, account inquiries, and service complaints. Earlier, as a Market Researcher at DYNATA PHILS, I assisted customers with orders and product questions and monitored feedback to inform service improvements.
