Mary Grace Esmille

I am a highly organized and detail-oriented Dental Insurance Verification Specialist with a proven track record in eligibility verification, benefits breakdown, and claims processing. My expertise lies in interpreting fee schedules, understanding deductibles, and navigating various insurance plans to ensure optimal patient financial counseling. I am committed to maintaining accurate patient records and delivering exceptional customer service.

In my current role at TTEC, I conduct comprehensive verification of dental and medical insurance coverage, including orthodontic benefits and treatment history. I excel in claims management, following up on pending claims, resolving unpaid claims, and handling preauthorizations and denials. My collaborative approach with providers ensures proper coding and documentation of ortho procedures, which is crucial for successful insurance submissions.