At CVS Specialty, I verify patients’ insurance eligibility, benefits, and coverage details to support access to specialty medications and services. I also submit and follow up on prior authorization requests, process claims, and document case updates.
Previously, I supported Pearson educational account customers as a Technical Advisor at Concentrix, maintaining a reported customer satisfaction score of approximately 95–98%. I also provided technical support for the Comcast account at Transcom Worldwide and assessed digital advertisements at TELUS International.
