At BEHAVIORAL HEALTH VALBUENA WELLNESS CENTER, I verified patient insurance eligibility and benefits through U.S. payer portals and reviewed coverage, deductibles, copays, and coinsurance.
I assisted patients with billing, payment, and copay concerns, and followed up with insurance providers on prior authorization requests. I also maintained patient account and billing documentation in accordance with HIPAA requirements.
At HEALTH HARBOR, I handled insurance verification requests for U.S. healthcare provider clinics, including an Allergy & Immunology practice. I documented benefit details and communicated them to provider offices.
At TTEC, I verified U.S. dental insurance benefits and assisted with claims follow-up, denials, appeals, and pre-authorizations. I used tools including Open Dental, RightFax, NEA, Outlook, Teams, and Google Sheets.
