As a Dental Insurance Verifier, I verified patients’ eligibility and benefits for a U.S.-based dental practice. I used Open Dental to document findings and reviewed plan limitations, ADA procedure codes, and fee schedules to help clarify expected coverage.
At IntouchCX, I led onboarding and training sessions for incoming customer service agents, coached trainees, and tracked performance. In customer service roles at IntouchCX and Alorica, I assisted customers with billing, account, and service issues.
