Mary Emuvakpor
@maryemuvakpor
I review client submissions, resolve enquiries, and deliver clear quality feedback.
NigeriaWhat I'm looking for
At Highbrow Research, I review and process client submissions including SOPs, dissertations, essays, and assessments, ensuring accuracy and adherence to service standards before delivery.
I resolve high volumes of enquiries through email and chat, provide structured written feedback, coordinate with internal teams on errors, and manage call and email follow-ups without missed deadlines. I also share recurring customer feedback to help improve service standards.
Previously at OODUA FM, I drafted and edited daily scripts and bulletins, hosted a political talk show, and managed live guest interviews. I trained broadcasting and news-editing interns by reviewing their work and providing structured feedback.
I bring detail-led remote support experience, professional written and spoken English, and strong Microsoft Office skills to work requiring accuracy, discretion, and clear communication.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Highbrow Research
Jul 2022 - Present (4 years 2 months)
Reviewed and processed high volumes of client submissions, ensuring accuracy and adherence to service standards. Delivered structured written feedback and managed client communications across email and chat.
Customer Service Representative
Highbrow Group
Jun 2022 - Jul 2026 (4 years 1 month)
I worked as a Customer Care Representative at Highbrow Research, where I assisted clients, answered questions, handled inquiries/complaints, and followed up on requests. I communicated with clients through calls, emails, and messages and made sure they received timely support. This role helped me build strong communication, problem-solving, and customer service skills.
Customer Service Representative
Highbrow Research
Jun 2022 - Jul 2026 (4 years 1 month)
I worked as a Customer Care Representative at Highbrow Research, where I assisted clients, answered questions, handled inquiries/complaints, and followed up on requests. I communicated with clients through calls, emails, and messages and made sure they received timely support. This role helped me build strong communication, problem-solving, and customer service skills.
Editor / Presenter
OODUA FM
May 2019 - Jun 2022 (3 years 1 month)
Drafted and edited scripts for daily broadcast, ensuring factual accuracy and clarity. Hosted a daily political talk show and managed live guest interviews.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Arts, English Language
Bachelor of Arts in English Language from Obafemi Awolowo University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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